WARNING: No pixie dust after 11:00pm

[leanne11]

check-ed in to poly and was so excited told the cm. we got married at the poly 5 yrs. ago and i showed her a wedding picture and she said "UHU" didn't care at all it was about noon didn't get a lei or anything asked her about a room with a balcony and she gave me a second floor, so i asked are you sure they have a balcony(i did my reseach on tickiman's site) but she assured me, ok got their no balcony just a sliding door, called down and again they didn't really care just moved us, again, with the bellman in tow and a man with a refrigerator followed us to a house that was under construction, called down again and they moved us back to the original house on the 3rd floor with balcony, she should have given me the FIRST time. it seems she was playing with us, not a fun day..dis get a rose for our anniv. though..

 

[tlbwriter]

Ok.. see when the OP was about a moderate resort I wasn't going to worry about it because to an extent, you get what you pay for. BUT.. if someone had a problem at a DELuxe like the Poly then I worry. My fiance and I and I are checking in around 5:30 on a MOnday and well.. its well after check in and i don't want to get someone on the start of the swing shift. How quickly should I escalate to a supervisor or GM if this happens when i check in at the front desk?

This is a joke, right? No one deserves rude service, whether they're checking into concierge in a Deluxe, or a discounted Value resort. That's ridiculous.

 

[alecam]

Ok.. see when the OP was about a moderate resort I wasn't going to worry about it because to an extent, you get what you pay for. BUT.. if someone had a problem at a DELuxe like the Poly then I worry. My fiance and I and I are checking in around 5:30 on a MOnday and well.. its well after check in and i don't want to get someone on the start of the swing shift. How quickly should I escalate to a supervisor or GM if this happens when i check in at the front desk?

Yep! Apparently us moderate "trash" don't deserve good customer relations!!
I suggest you run right up to that supervisor and demand you get the deluxe service that you paid for and to send the rude CM's to the value's and moderates where we "get what we pay for"!!

 

[sdlipton]

Yep! Apparently us moderate "trash" don't deserve good customer relations!!
I suggest you run right up to that supervisor and demand you get the deluxe service that you paid for and to send the rude CM's to the value's and moderates where we "get what we pay for"!!

Ok... so apparently my intended saracasm and joke wasn't delievered and for that I appologize. I was only making a point of why i posted in the first place.. and NOT Trying to say that people paying 139 a night or 89 a night don't deserve the Disney Magic either.

My sincerest appologies and I hope everyone has a great day.

 

[goofy4tink]

Ok.. see when the OP was about a moderate resort I wasn't going to worry about it because to an extent, you get what you pay for. BUT.. if someone had a problem at a DELuxe like the Poly then I worry. My fiance and I and I are checking in around 5:30 on a MOnday and well.. its well after check in and i don't want to get someone on the start of the swing shift. How quickly should I escalate to a supervisor or GM if this happens when i check in at the front desk?

I don't want to burst your 'value vs moderate vs deluxe' bubble and you get what you pay for argument but....when we stayed at the Polynesian in '03 we had the worst check-in experience of any of our stays. My check-in at AllStarMusic was probably the best..very upbeat, eager to help CM's. At BWV they seemed a bit harried but I'll chalk that up to the fact that we checked in 48 after Hurricane Charley came through. No, in the case of attitude...what you are paying has no relevance!!!

But, to the OP, I'm sorry you had a not so good start to your vacation. I think in your case, I might have just looked at that CM and said.."Oh my...bad day today?? A lot of whining, complaining people who you can't make happy no matter what you do? Yep, that would make me down too!!" I wouldn't have said it sarcastically either. Kill 'em with kindness my mother used to say. I had to same type check-in at POR a long time ago. When I said something quite similar to that, the CM seemed quite taken aback...she apologized for her 'crankiness' and said yes, she had had some unhelpable guests and she was sorry to take it out on me.

 

[princessvacg]

Sorry all, but if I get a "not so nice" CRM I will definitely call her/him on it. I do not care what hotel you stay at, you pay big $$$$ for the disney experience when staying on property from the time you walk onto the property. If that happens to me I can guarentee you I will go to another CRM. Just my two cents!! Thankfully, I have always had a great check in!!

 

[debbiedoo]

I will be having a late check in our our upcoming trip--we will have to see--will report back!!!

I am sorry to hear this happened to the OP. At disney, we pay to stay on the property and they should give their guests great treatment. They promote it high enough.

 

[DisneyDotty]

I have absolutely no problem pointing it out to them, usually stating something along the lines of, "I"m not here to take your attitude so back off."

Now that is funny! Wish I had the guts to say that. And definitely hoping I never need to say it during our trip this June!

 

[Lewisc]

I agree there isn't an excuse for poor service. I re-read OP several times. OP checked in at 1:15a. Probably tired after a long trip and it's possible the CM was also tired. The complaints:
1) CM didn't smile
2) CM didn't supply coloring books children
3) CM didn't want to chit chat

Although this may not be A+ treatment it really doesn't sound rude or horrible either. At that hour I'd want my room key so I could crash. I'd think the CM was trying to get you checked ASAP. You didn't say if there was anyone behind you in line but I'd think most guests would like to get to bed ASAP.

 

[barb45]

I can't see the problem with a smile and a few kind words while they pluck away at their computers - it doesn't cost a cent or take any more time. They would hate to have me as a supervisor because I would be watching for that kind of stuff. I truly believe that your reception at the front desk (usually being your first contact with Disney CM's on your trip) is going to make a very important first impression. It's the same as a receptionist in an office - that's the first impression a client gets of your company. If you can't smile and be polite than don't take the job. I checked in (off-site) one time and for 15 minutes the girl was so cold (bordering on rude) that I had to work my magic on her. I was about to give up when she finally started to smile. My husband then came in and on the way out he says "so she seemed nice" - then I explained how horrible she was to begin with. I just like the good feeling that you get when someone is nice to you I guess.

 

[Forevryoung]

My mom taught me to say to people (anyone who it applied to) "I am sorry you are having a bad day".

If they want to deny having a bad day then they just showed you that they are crappy people but most of the time it makes them notice what you are noticing without being rude.

I have found it works in many many situations where you wish people would help you with a smile on their face or a kind word and it isnt confrontational. My mommy is soooo smart!

 

[JenLynn]

Forevryoung, I love that!! And I am storing that away to use when the need arises.

We have stayed at several moderates and at AS Movies and by far the best check-in service we received was at Movies ... friendly, accomodating, helpful .... that is exactly the "Disney magic" I hope for when I begin my WDW vacation.

 

[*Fantasia*]

My mom taught me to say to people (anyone who it applied to) "I am sorry you are having a bad day".

If they want to deny having a bad day then they just showed you that they are crappy people but most of the time it makes them notice what you are noticing without being rude.

I have found it works in many many situations where you wish people would help you with a smile on their face or a kind word and it isnt confrontational. My mommy is soooo smart!

Good one Forevryoung! Now we will see who are the "Grumpy" ones and the ones who are not having such a good day.

Or how about "Smile... it's not the end of the world!" Let's see what kind of response will they get. Or.. "I bet you are prettier (or more handsome) if you smile a little."

 

[cindyfan]

We have stayed at value, moderate and delux and have for the most part received great guest service from all.
There was once at CBR that at check in.....the CM was rude and I had to ask for the manager. However....I was very casual about it, didn't get upset, etc.
the time of day hasn't made a difference to the speed or "friendliness" of check in so far.
And I hope it won't in June! We arrive at the airport at 9:15pm, so won't be at the resort till like 10:30 or so. So we are hoping for a quick and friendly check in.

 

[Micca]

Never had any attitude from CMs at resort check-in. The closest was a time or two at WL. The CMs at CSR check-in have been very nice to us.

 

[bavaria]

My favourite is when I walk up to the desk, and the desk clerk doesn't even look up, but says 'ID and credit card'.

I usually respond with 'great, thanks for asking, and how are you tonight?'

(It's actually happened to me a few times at POR, believe it or not!)

 

[DisneyJen0504]

So sorry to hear that. Our experience was quite the opposite.
Last May we didnt get into to Orlando until after 11pm as well. We were coming from Punta Cana from the first half of our honeymoon and between two flights and delays-ugh. We had been traveling since noon and were hungry and couldnt wait to eat real food. Well all the food places were closed at MCO while we went to baggage. We had a mears shuttle to ourselves and the driver was so nice. She heard us talking about our wedding and honeymoon and how we were starving and couldnt wait to get to CSR. She said the food court would likely be closed and asked if we wanted her to stop at the McDonalds. We never eat there but we said great!! She ordered our food at the drive in and we got her discount. Haha! She dropped us at CSR-it was after midnight now-the bell services was friendly and happy-they really picked up our moods after a long day! We thought-yes we are in Disney!!
The front desk Cms were friendly, helpful and very sweet-congratulating us and all. They said, we would like to upgrade you to a water view room if thats okay? The bell services cart drove us to our room in Casitas 4-where we had an amazing kIng water view on 3rd floor center facing the lake. We were thrilled.
The next day we went to MK and upon returning to our room, there were Congratulations balloons, a card and picture signed from Mickey and Minnie and a card from CSR-"Enjoy your honeymoon!"So for us, there was lots of Pixie Dust after 11pm!