Warning! New FP Limits for Passholders with Multiple Stays - NOT Split Stays: READ Post #484

[anomamatt]

when i called i asked about having different tickets for each stay and was told then it would not be a problem because only passholders are limited.

Unfortunately you cannot believe what most phone CMs say.

The second window should open regardless of what tickets you have. It might not let you book FPs under certain circumstances but it should be able to open tickets or not.

 

[jkohmi]

I just tried with two non-expiring 7-day PHs I have. And two room only test-reservations within 60 days of one another:

May 10-15
June 5-10

The second window isn’t open. (And it should be).

So this is not an issue specific to APs.

But, of course, it also doesn’t mean that this problem exists with date-based tickets or packaged tickets. (I cannot easily test those).

I was just going to ask if anybody had tried it with non-date-based tickets. I wonder if they added a check for tickets that match the dates of the reservation and failed to account for the fact that there are valid ticket media that wouldn't match that criteria. (And hopefully didn't mean to do that and will fix it soon.)

 

[kes601]

Disney states that but it’s off-topic for this thread to discuss.

This thread needs to remain on what is perceived and is occurring for APs.

Ok. I’ll bow out of this thread. Thought I was contributing to the question about whether it was only affecting AP holders or it could be for everybody.

Sorry for the inconvenience and the fact that I created the thread in the first place.

 

[Mome Rath]

I just tried with two non-expiring 7-day PHs I have. And two room only test-reservations within 60 days of one another:

May 10-15
June 5-10

The second window isn’t open. (And it should be).

So this is not an issue specific to APs.

But, of course, it also doesn’t mean that this problem exists with date-based tickets or packaged tickets. (I cannot easily test those).

Well done! At least that is more info for those calling in...

 

[Turksmom]

I hope APs will continue sharing experiences. We have trips booked 4/27-5/1 and 6/20-6/24. Oldest daughter has finals, so won't be joining in April. I'm planning to buy her pass before the second FP booking window opens, but if it isn't going to happen, I might as well wait.

 

[vinotinto]

Perhaps @vinotinto can share experiences from his recent stay. Did any days open up as one day of FPs were used or was it only when he actually checked out of the room. Vino’s recent post seems to confirm actual checkout.

I think you are experiencing a combo of a glitch plus the hard close of Stay#1’s window. Some posters haven’t even been able to book their total of 7 across 2 stays based on the hard close of the window.

Only true Split Stays are open for a complete booking window and the title of the thread is confusing those with Splits.

My second window opened the day after I checked out of resort #1 of my split stay. That stay needed to completely drop out of MDE, and then my May window opened. At that point, I had 7 days of FPs - 4 made by me for my second half of the split stay and 3 made by cm for my May trip. But, I could finally see my May FP dates highlighted in blue in the calendar.

Maybe things changed in those few days between when I booked the first trip two FPs and when I tried to add that extra day? Are others not getting the second window to open at all even if they have less than 7 days of FPs booked for their first trip?

I just tried with two non-expiring 7-day PHs I have. And two room only test-reservations within 60 days of one another:

May 10-15
June 5-10

The second window isn’t open. (And it should be).

So this is not an issue specific to APs.

But, of course, it also doesn’t mean that this problem exists with date-based tickets or packaged tickets. (I cannot easily test those).

Bingo. Thanks for testing. Well, at least we've figured it out. Of course, APers are most affected since how many guests buy two separate set of tickets for two trips < 60 days?

 

[vinotinto]

Ok. I’ll bow out of this thread. Thought I was contributing to the question about whether it was only affecting AP holders or it could be for everybody.

Sorry for the inconvenience and the fact that I created the thread in the first place.

The thread is very useful.

 

[ShadeDK]

I’ll be watching this thread - as an out-of-state AP that takes multiple trips per year, this could significantly change how I plan my visits. I have several trips booked for this summer and early fall that would be (will be?) affected by this. Loss of 60-day FPs would have me reconsider the value of staying on-property each visit. When these issues come up (and they seem to keep coming up with greater frequency) I do have to take a minute to wonder if it’s a bone-headed glitch or intentional. Just find it hard to believe though that they’d want to penalize guests actually trying to book multiple stays within a couple of months.

Guess I’ll know next week when the 60 day window opens for my June trip. Since I also have a stay booked at the end of this month (although I have not - and now will not - schedule FPs for that one). It’d be somewhat ironic if this upcoming trip blocked the window for my June trip - as it was just booked this week to take advantage of the AP event at MK on April 28.

 

[cmwade77]

I would simply call the AP help desk if it doesn't work, really you should be able to book everything you have a reservation for.

 

[PrincessWithABlaster]

It’d be somewhat ironic if this upcoming trip blocked the window for my June trip - as it was just booked this week to take advantage of the AP event at MK on April 28.

What's the AP event on 4/28? I tried google and didn't find anything (but Disney's website appears to be nothing but Stitch this morning).

 

[jkohmi]

What's the AP event on 4/28? I tried google and didn't find anything (but Disney's website appears to be nothing but Stitch this morning).

It's a V.I.Passholder night from 11 pm - 1 am. If you get the passholder emails, my email about it came on 4/2. The event is full now, though.

 

[quandrea]

Can someone explain to me why AP holders only have a right to seven days of fastpasses at a time? It is routine for me to have trips that span more than fourteen days. It also seems to run counter to the published policy for an AP.

 

[PrincessWithABlaster]

It's a V.I.Passholder night from 11 pm - 1 am. If you get the passholder emails, my email about it came on 4/2. The event is full now, though.

Thanks. I don't have an AP but 4/28 is one of our MK days. Just wanted to know if it was something that was going to have an impact for us. Obviously not.

 

[Mome Rath]

Can someone explain to me why AP holders only have a right to seven days of fastpasses at a time? It is routine for me to have trips that span more than fourteen days. It also seems to run counter to the published policy for an AP.

If there wasn't a limit of some sort, AP's could book a lot of FP's and hold them all at the same time diminishing the FP pool for everyone else at a higher ratio than the general public.

The published policy is that you can only hold 7 at a time unless it is an onsite stay. As discovered, this issue apparently isn't just an AP thing, it is happening with other ticket types too. In short, I think enough people need to complain for them to care enough to fix it... but, I don't know how many people it has impacted since it is semi-rare to take trips that close back to back.

 

[anomamatt]

Can someone explain to me why AP holders only have a right to seven days of fastpasses at a time? It is routine for me to have trips that span more than fourteen days. It also seems to run counter to the published policy for an AP.

The rule is 14 days at a time if staying onsite. This thread is confusing what is going on. The topic of the thread is not an issue specific to APs.

 

[quandrea]

If there wasn't a limit of some sort, AP's could book a lot of FP's and hold them all at the same time diminishing the FP pool for everyone else at a higher ratio than the general public.

The published policy is that you can only hold 7 at a time unless it is an onsite stay. As discovered, this issue apparently isn't just an AP thing, it is happening with other ticket types too. In short, I think enough people need to complain for them to care enough to fix it... but, I don't know how many people it has impacted since it is semi-rare to take trips that close back to back.

Thank you. Frankly, the whole thing makes my head want to explode. I don’t have an ap right now, planned to buy one in October. Do you think there is any point in my complaining at this point, given that it’s only a “potential “ problem for me? This will definitely impact me come November/December.

Many people complain Disney is too complicated and I’ve never agreed—could always manage the system fairly easily. This changes my opinion on that. The thought of crafting a letter about this issue makes me tired, but I guess I’ll need to get to work on it.

 

[Mome Rath]

Thank you. Frankly, the whole thing makes my head want to explode. I don’t have an ap right now, planned to buy one in October. Do you think there is any point in my complaining at this point, given that it’s only a “potential “ problem for me? This will definitely impact me come November/December.

Many people complain Disney is too complicated and I’ve never agreed—could always manage the system fairly easily. This changes my opinion on that. The thought of crafting a letter about this issue makes me tired, but I guess I’ll need to get to work on it.

I'm kind of in the same situation... I don't know if the AP's all would mention it in a letter/email if it would help or not. I do think if more people with regular tickets noticed it was this way and complained something may be done. I doubt it would take that long for them to fix, but I have a feeling they are working on a lot of other things right now and this may be low priority to them.

 

[vinotinto]

I'm kind of in the same situation... I don't know if the AP's all would mention it in a letter/email if it would help or not. I do think if more people with regular tickets noticed it was this way and complained something may be done. I doubt it would take that long for them to fix, but I have a feeling they are working on a lot of other things right now and this may be low priority to them.

I agree. Those of us that encountered the problem with the calendar opening were incorrectly told by CMs that it was due to APers being limited to 7 days of FPs unless it is a continuous stay.

What would be powerful is showing evidence that there is a problem and it is not related to the AP 7-day limit:
1. Guests with multiple, non-consecutive onsite stays, with fewer than 7 days of FPs with a window that doesn't open.
2. Guests with multiple, non-consecutive onsite stays, who hold regular tickets to cover their second stay, with a window that doesn't open.

Which of you have future trips that fall into those categories?
I have an end of July trip that the FP window will open during my May trip. I now know from my recent experience that the window for my July trip won't open until my May trip falls off MDE on May 30 (about day 57). And I will have fewer than 7 days of FPs when my July window opens.

Anyone else have multiple, non-consecutive trips within 60 days, and will have fewer than 7 days of FPs?

 

[Turksmom]

I agree. Those of us that encountered the problem with the calendar opening were incorrectly told by CMs that it was due to APers being limited to 7 days of FPs unless it is a continuous stay.

What would be powerful is showing evidence that there is a problem and it is not related to the AP 7-day limit:
1. Guests with multiple, non-consecutive onsite stays, with fewer than 7 days of FPs with a window that doesn't open.
2. Guests with multiple, non-consecutive onsite stays, who hold regular tickets to cover their second stay, with a window that doesn't open.

Which of you have future trips that fall into those categories?
I have an end of July trip that the FP window will open during my May trip. I now know from my recent experience that the window for my July trip won't open until my May trip falls off MDE on May 30 (about day 57). And I will have fewer than 7 days of FPs when my July window opens.

Anyone else have multiple, non-consecutive trips within 60 days, and will have fewer than 7 days of FPs?

I do. I have 4 days of FP booked beginning 4/27 (CBR) this month. FP window for June trip should open 4/21 (YC). If there is no resolution before that, I'll post my experience.

 

[jkohmi]

I agree. Those of us that encountered the problem with the calendar opening were incorrectly told by CMs that it was due to APers being limited to 7 days of FPs unless it is a continuous stay.

What would be powerful is showing evidence that there is a problem and it is not related to the AP 7-day limit:
1. Guests with multiple, non-consecutive onsite stays, with fewer than 7 days of FPs with a window that doesn't open.
2. Guests with multiple, non-consecutive onsite stays, who hold regular tickets to cover their second stay, with a window that doesn't open.

Which of you have future trips that fall into those categories?
I have an end of July trip that the FP window will open during my May trip. I now know from my recent experience that the window for my July trip won't open until my May trip falls off MDE on May 30 (about day 57). And I will have fewer than 7 days of FPs when my July window opens.

Anyone else have multiple, non-consecutive trips within 60 days, and will have fewer than 7 days of FPs?

I have an AP. I have a June trip that will open the 60-day window tomorrow. The reservation is for 7 days, but I will NOT be making ANY FPs for that trip. I have a July trip that should open the 60-day window on 5/7. That reservation is for 7 days, and I will be (well, I had planned to be) making FPs for 6 days of that trip (I had originally planned on FPs for one day of the June trip, but now I'd rather just have none for clarity's sake if I have to call GS about the July trip). So I'll be in the first scenario, although my first stay is at Swan, so it's not technically onsite.

Another interesting question is what's going to happen with my husband. He has a 6-day non-date-based ticket to use for the second stay and NO tickets for the first stay. Will his second window open? Or will MDX decide that he should have used the ticket for the first stay and just not open the second window?

I'm trying to decide, though, if I should call GS and see if they can unlink the June stay...if we're not going to have any FPs for it, we don't need it to be linked, and I don't have a ton of time to be on the phone with GS on 5/7 if my July window doesn't open...I only linked it at all because originally I had planned on me getting 1 day of FPs on that stay and 6 days of FPs on the second stay...