beattyfamily
DIS Cast Member
- Joined
- Jul 13, 2000
- Messages
- 23,572
Yesterday, I went to the mall to buy the rest of my AP's for our December trip. I had already bought one adult AP the week before at the same store from the same CM (manager). Our tax money finally came so I had the money in my bank account for the last 3 AP's.
At first another CM rang them up. She didn't seem to familiar with the procedure and the register was upset with her for not doing my DC card first or something and then low and behold, when she was all done she got a message "invalid DC card, void transaction". Mind you, my DC card is valid till 12/03, and I used my ATM card because that is where my $1018 was. She made a phone call; no help. She finally decided to call the manager (who sold the AP to me a week ago) and she made a phone call to her technical team. She then told me there's a chip in the register that has all the DC info and I'm not on it. I reminded her that I just bought an AP a week ago from her and she said that last week my info was there in the register and this week it isn't, and there's nothing she can do; She said I needed to call DC and they need to do something about it. She said all she could do was ring it up without the discount and I could contact DC for a credit!! I said forget that and I left VERY angry! This was the only reason I went 30 miles to the mall.
I walked outside the store and called DC. She was very nice and apologetic and put me on hold and then came back saying everything looks fine on her end. She said she's never heard of this problem before and it's something with the store's register and she asked me to go back in and have the manager at the store call her at DC.
I went back in and the manager wasn't too happy to see me. I told her about my conversation with DC. She said she is following procedures and she is NOT supposed to call DC at all. All she can do is try to ring it up again with the DC and hope it works this time, and if it does work then the lady on the phone did something on her end because it's nothing the CM did on the store end.
She said all she could do is try again and hope it works this time. I gave her a credit card this time because now my ATM card has that first $1018 being held for a few days till I receive my credit from them Low and behold it worked!!! Of course, it was something the DC lady did while I was on the phone and not that the first CM rang it up wrong or anything, even though I had NO problems a week ago...yeah right!!
Just an fyi...when they make a mistake like this using your ATM card and then tell you not to worry because they voided it out, WORRY. The bank puts a hold on the money for a few days BUT it takes a few days for the credit to appear. Sure enough, when I got home and checked online yesterday afternoon, the $1018 was being held "pending" but no credit yet for $1018. Still today it's pending being held and no credit yet. I knew this would happen as it's happened to me before. Imagine if I didn't know this?? My account would be all screwed up. She was reassuring me I could use my ATM card again because she voided out the sale! Thank goodness I knew better and didn't listen to her!
Now I have to wait till the credit kicks in and then I can pay my credit card back that $1018 I owe it for these stupid AP's!!!
At first another CM rang them up. She didn't seem to familiar with the procedure and the register was upset with her for not doing my DC card first or something and then low and behold, when she was all done she got a message "invalid DC card, void transaction". Mind you, my DC card is valid till 12/03, and I used my ATM card because that is where my $1018 was. She made a phone call; no help. She finally decided to call the manager (who sold the AP to me a week ago) and she made a phone call to her technical team. She then told me there's a chip in the register that has all the DC info and I'm not on it. I reminded her that I just bought an AP a week ago from her and she said that last week my info was there in the register and this week it isn't, and there's nothing she can do; She said I needed to call DC and they need to do something about it. She said all she could do was ring it up without the discount and I could contact DC for a credit!! I said forget that and I left VERY angry! This was the only reason I went 30 miles to the mall.
I walked outside the store and called DC. She was very nice and apologetic and put me on hold and then came back saying everything looks fine on her end. She said she's never heard of this problem before and it's something with the store's register and she asked me to go back in and have the manager at the store call her at DC.
I went back in and the manager wasn't too happy to see me. I told her about my conversation with DC. She said she is following procedures and she is NOT supposed to call DC at all. All she can do is try to ring it up again with the DC and hope it works this time, and if it does work then the lady on the phone did something on her end because it's nothing the CM did on the store end.
She said all she could do is try again and hope it works this time. I gave her a credit card this time because now my ATM card has that first $1018 being held for a few days till I receive my credit from them Low and behold it worked!!! Of course, it was something the DC lady did while I was on the phone and not that the first CM rang it up wrong or anything, even though I had NO problems a week ago...yeah right!!
Just an fyi...when they make a mistake like this using your ATM card and then tell you not to worry because they voided it out, WORRY. The bank puts a hold on the money for a few days BUT it takes a few days for the credit to appear. Sure enough, when I got home and checked online yesterday afternoon, the $1018 was being held "pending" but no credit yet for $1018. Still today it's pending being held and no credit yet. I knew this would happen as it's happened to me before. Imagine if I didn't know this?? My account would be all screwed up. She was reassuring me I could use my ATM card again because she voided out the sale! Thank goodness I knew better and didn't listen to her!
Now I have to wait till the credit kicks in and then I can pay my credit card back that $1018 I owe it for these stupid AP's!!!
