Wanted to share my not great experience with MS regarding renting points

[VGCgroupie]

You also pay their wages, and don’t expect this, but I blame their superiors as clearly it’s not being communicated down properly or they are just as confused as everyone else.

Saying "Oh I know this is can be confusing, Im sorry" would have went a long way

 

[aammtt20]

She actually told me I made HER uncomfortable and it stressed her out b/c I mentioned renting

So annoying this all happened to you. Also, I wonder if I spoke to the same person you did, because I needed to alter something on a reservation and was asked the question and when I responded it was indeed for personal use, I heard her breathe a sigh of relief and say "oh good..."

 

[Brianstl]

She actually told me I made HER uncomfortable and it stressed her out b/c I mentioned renting, which of course in turn made me feel the same way. She was more concerned with any backlash she might be exposed to than helping me through the process. Unfortunately I don't have a transcript of the call to post. But I'm kind of over some of the mansplaining on this thread about 'why' it happened and how I should feel about it, so i appreciate your support. I'm 100% that I haven't broken any rules, I pay a lot of money to this business, and I don't want to be talked to in that way.

She is probably was not comfortable having to deal with a situation she has not dealt with (someone flat out admitting the reservation they were altering was a rental) and not properly trained for the first time since they have instituted the new policy. The cast member was probably extremely uncomfortable having to follow new guidelines laid out by management that aren't even clear the cast member. I think the cast member is entitled to some grace in this situation.

Also, someone seeing the situation differently isn't mansplaining. I don't think anyone is telling you should feel differently. Some are just seeing how the situation likely was from the cast member's perspective.

 

[VGCgroupie]

She is probably was not comfortable having to deal with a situation she has not dealt with (someone flat out admitting the reservation they were altering was a rental) and not properly trained for the first time since they have instituted the new policy. The cast member was probably extremely uncomfortable having to follow new guidelines laid out by management that aren't even clear the cast member. I think the cast member is entitled to some grace in this situation.

Also, someone seeing the situation differently isn't mansplaining. I don't think anyone is telling you should feel differently. Some are just seeing how the situation likely was from the cast member's perspective.

Nope! As I said before simply apologizing and acknowledging that this is a new process for everyone would have made world of difference in this interaction. I guess you have never been a customer service agent... you aren't supposed to treat people that way even if you think they are wrong. I don't care if the MS agent is not comfortable, and if she was, that is all the more reason she should have escalated the call to someone else on her own accord.