Discussion in 'UK Trip Planning Forum' started by howlongtillsummer?, Aug 18, 2009.

  1. howlongtillsummer?

    howlongtillsummer? DIS Veteran

    Jan 30, 2009
    Have any of you guys booked through the uk website?
    What did you think of the service? Are any of the perks worth having? (Dining certificate, fireworks views) Do they mail you out tickets or vouchers before travel, if so when?

    Thanks and best wishes.
  2. wifey

    wifey DIS Veteran

    May 7, 2005
    We booked with them for the first time last year for our upcoming trip, they have been great so far. We are waiting for our paperwork at the moment which will be sent soon I hope. Everything is booked through Open Ride for the WDW Travel Co here and they share facilities with Virgin as well as use the Virgin Atlantic flights (no complaints last time we flew on their planes) so they land at MCO so we get to use Magical Express from the airport to the resort and back again no extra charge. That's worth peace of mind alone because it can take a while to get to anywhere from Sanford airport which is further north of Orlando. We've been able to get ADRs organised without any problems using the UK phone number and they have been good with sorting out invoices which can take a while if stuck in a queue with VH customers at the printing dept. but they have always sent one after each payment has been made. The staff are very helpful if you have any queries. You can also get through to ticketing and booking extra events or experiences on the Uk phone number too so if you want party tickets call the main number then take your pick of options and speak to any of the CMs who are glad to help.
  3. Avatar


    to hide this advert.
  4. Lilybee

    Lilybee and Spikey

    Apr 29, 2009
    We done everything online. It saved us hours sitting in a travel agents filling in forms. Done the flights, disney and car rental in half an hour plus you can check status' as well.

    disney.co.uk is sooooo simple and usually gives you a few extra bits like 30 minutes on the sea racers and FREE miniture golf !!!

    The added extra as well is if there is something wrong then you can go straight to the organ grinder rather then the monkey ( to disney rather then travel agents :laughing: )

    Let us know how you get on. :banana:
  5. stephensmum

    stephensmum DIS Veteran

    Jan 10, 2007
    We go on Thursday & I just rang to make a room request & book illuminations viewing which came as a perk. They have been so helpful each time I have rang and I recieved my docs about 4 weeks ago.
  6. Howellsy

    Howellsy :)

    Aug 19, 2005
    I've also booked my September trip with them and always find the CMs extremely helpful and friendly, and their postal ommunication has always been great. We received the travel documents (a few pieces of paper with vouchers for the room, tickets etc.) about 4 weeks before our departure date.
  7. iluvtot

    iluvtot DIS Veteran

    Apr 7, 2009
    Just wondered who you phoned for the room request. Did you call your resort?
    Jules x
  8. gemmybear83

    gemmybear83 <font color=royalblue>I would blame it all on Bob<

    Dec 13, 2007
    Booked online this year and last year (only packages without flights though booked them through Virgin Atlantic). I have found them very helpful, their call centre are very good to. The call centre is part of the American one.
  9. scojos

    scojos <font color=peach>I want to be Tinkerbell and fly

    Jan 10, 2006
    i booked next years trip with them, and so far service has been excellent, cm spent along time (about 45 mins) getting me quotes for all the on site hotels, and told me the bad things (which impressed me!) as well as the good things about each hotel.
    we booked at ssr in the end, due to the massive reduction in cost at the time, it was nearly £2000 cheaper than pop, and we had free DDp! we decided against the free QSddp, as our kids like the TS restaurants.
  10. orangetiggs

    orangetiggs Married my sweetheart in DISNEY!!!!!

    Oct 18, 2006
    we booked with them and fly next thursday and have found them great

    will book with them next year as well as we saved a bunch doing it diy than a package
  11. howlongtillsummer?

    howlongtillsummer? DIS Veteran

    Jan 30, 2009
    I am glad to hear they are so popular and that the reports have been so positive.

    Thanks and best wishes everyone
  12. Cinderella

    Cinderella DIS Veteran

    Aug 18, 1999
    Hi, I've booked through the uk site once. I almost always used to call up and book through Disney USA but the uk site had what I wanted at the time and it was a hassle free booking.

    I'm thinking of using the uk site to book free dining for next year as they have great deals on OKW and Saratoga Springs.

Share This Page