Just got back yesterday from a 6 night stay at the Dolphin/balcony room. My stay was mostly good. A few issues. I have a 3 year old Google One Note phone, the Swan/Dolphin app. will not download to that. They like you to rely on that app. I was able to check in with the BonVoy app. so that worked. I ended up with either a cracked or infected tooth so one night just wanted room service, which they have. The only way you can order it though, is through the Swan/Dolphin app. no phone calls, just the app. So I had to put some clothes on and take my poor sore mouth down to the Fountain and get something to go. Not ideal. Housekeeping was not consistent in the times they came. One day it was around noon, the next time around 4. I skipped it a couple of times because sore mouth and I just wanted to rest so when I got back to my room around 3 and it hadn't been cleaned, I just put the privacy notice out. The days they came they basically halfway made the bed and one day replaced and emptied the trash. No new water or coffee or cups. No big deal since I had plenty of both but still, the "resort" fee is supposed to pay for that. They did replace them the next time they came and I know I could have called and asked for them to bring more (or used the app if I had it) I hate they did away with Picabu for the darn arcade. Now if you want some quick scrambled eggs you are SOL. It's either Rosa's or walk over to YC.
On the positive side, transportation was all good, took the bus to AK a couple of times and the boat to HS a couple of times. Was lazy and walked over to YC for the bus to MK, would have been shorter on that day to do BW because they had the little access road blocked off so had to go through the YC lobby. No big deal though. There was some sort of convention there the first few days so the lobby was always pretty full and they had events at the Swan pool so if you wanted to use it, nope. My room was a tad dated but it was fine. The plug ins on the bedside lamp were all loose but I had adapters so it was o.k. My balcony looked sort of over the lake toward the BW but you really couldn't see anything but the lake and a few of the BW buildings. I didn't book it for a view so I was fine, I just like sitting out on a balcony at night. My room was 4184 which was nice because I could take the stairs near the gift shop and they went right to the fourth floor. I stay at Dolphin probably 80% of the time I go so I knew what to expect except for the App. issue. Most likely I'll get a new pixal before my next trip so that will take care of itself.
