mickeyfanmom
DIS Veteran
- Joined
- Sep 3, 2004
- Messages
- 537
How frustrating Kerry!
They need to open up the line earlier and only take those who want it on the tour!
Most people that I know (not just from these boards, either) research what they want to do before they even board the ship. It is unfair for the spa team to try to force people through the tour. Maybe the employees need some training on how to sell people on the various treatments without taking them physically through the tour.
With the spa booked like it is, it doesn't sound like they are missing out on too much business. There are other opportunities to upsell customers once they come for their appts.
Did you get an opportunity to fill out a comment card somewhere and tell them to discontinue this lame practice? Hopefully so and someone from Disney (or the company that manages the spa) will make the necessary changes- that sounds very frustrating to me and a waste of a good hour with your family.
Thanks for sharing your experience- it helps us all to be prepared!
They need to open up the line earlier and only take those who want it on the tour!
Most people that I know (not just from these boards, either) research what they want to do before they even board the ship. It is unfair for the spa team to try to force people through the tour. Maybe the employees need some training on how to sell people on the various treatments without taking them physically through the tour.
With the spa booked like it is, it doesn't sound like they are missing out on too much business. There are other opportunities to upsell customers once they come for their appts.
Did you get an opportunity to fill out a comment card somewhere and tell them to discontinue this lame practice? Hopefully so and someone from Disney (or the company that manages the spa) will make the necessary changes- that sounds very frustrating to me and a waste of a good hour with your family.
Thanks for sharing your experience- it helps us all to be prepared!
