msmayor
Finding my beach...
- Joined
- Jun 29, 2005
- Messages
- 3,627
I had a similar thing happen two years ago at Christmas. I purchased two TVs from Best Buy online. They were for my kids for our new house. They unwrapped them on Christmas, but it was July before we opened the box because we waited until we moved into the house to set them up. The surrounding case on BOTH TVs was damaged, as in cracked and broken. Both TVs worked, but they looked awful. Best Buy wouldn't do a thing about it. What ticked me off were the boxes were in perfect shape, not crushed in anywhere, TVs were sitting in their protective styrofoam sleeves - so they had to have been damaged WHEN THEY PACKED THEM!! I was so mad that someone knowingly did that. Anyway, we let the kids "decorate" them with stickers, but it still makes me mad whenever I think about it!
And I never purchased so much as a stick of gum from Best Buy since and won't!
Honestly, a lot of people retain packing materials for expensive electronics in case they need to be moved. Best Buy had NO way of knowing that you didn't crack open that box for six months, and honestly had no obligation to accept your explanation. You want to return something for damage to the looks? YOU have a responsibility of inspecting the item when you buy it.
The real lesson here has nothing to do with where you make your purchases...its that as a consumer, you should know and understand the return policies of the merchant and accept YOUR obligation to inspect and test the merchandise during the period in which returns are allowed.