The wake up call is done by using your resort phone and following the directions. Please be aware that Mickey does not always do the call. Many times it is just an ordinary wake up call where the phone just rings until you pick it up. We stayed at PO for 8 nights and only got the Mickey wake up for about 3 or 4 of the mornings. Of course I didn't get to hear exactly what Mickey said because there was a fight between kids as to who was going to answer the phone. They told me he said something about having a good day and to get going. Maybe someone else can give you the exact message.