So we woke up at 3am ( calling from Vancouver) last night to make a brunch reservation. When my husband was speaking with Aulani earlier in the week the CM told my husband that brunch was usually booked within 15 mins. We tried online, all was going well, but then it didn’t process our reservation to the last step and wouldn’t let us do anything after that so we called. We couldn’t get the exact time we wanted, but close. So a good result but a bad nights sleep. I should also mention the original CM told my husband that it was best to do online because they don’t have a lot of staff to answer the phones at that time.