Waitlist not clearing even though room available?

[muppets3d]

I feel like the waitlist matching is an automatic process as rooms are released (that's an easy computer science problem), but they must be manually processed by a MS cast member because there are logic checks when fulfilling the waitlist that are difficult to automate. Maybe it's something they do between calls or chats.

I have had the experience in the past that shortly after I get off the phone for an unrelated issue with MS, I get the email that a waitlist has matched and my stay has been booked. So perhaps while on the phone with the MS cast member, they noticed my waitlist had matched but was waiting to be processed so they went ahead and pushed it through.

 

[Disfamwa]

I feel like the waitlist matching is an automatic process as rooms are released (that's an easy computer science problem), but they must be manually processed by a MS cast member because there are logic checks when fulfilling the waitlist that are difficult to automate. Maybe it's something they do between calls or chats.

I have had the experience in the past that shortly after I get off the phone for an unrelated issue with MS, I get the email that a waitlist has matched and my stay has been booked. So perhaps while on the phone with the MS cast member, they noticed my waitlist had matched but was waiting to be processed so they went ahead and pushed it through.

They definitely manually process a waitlist after a match. At least a couple of times I’ve been on the phone with member services for something unrelated and then at the end of the call they tell me a waitlist has matched and ask if I would like them to process it.