VMK replies to my complaint about last event

[BobRichmond]

I thought I wrote a nice complaint message about the last event. I received a reply today (almost a full week later) in which they basically blew me off. Below is my message and their reply.

-- My original message --
I am not happy about my experience during the Halloween event. I would have loved to have been able to make it to the Castle Forecourt to show off my costume, but spent over 3 hours in lines to get into the VMK Prize Machine room only to lose connection/crash 5 times. Below are the details to the best of my recall:
Character - CL_OutOfMyMind
Date/Time - 10/30/05 ~12:30-3:30pm
First attempt - started at 601 in queue ahead of me, lost connection when I was 11th in queue.
Second attempt - started at 600+ in queue ahead of me, lost connection when I was in room about 6th from the generator.
Third attempt - crashed on trying to access the room (queue).
Fourth attempt - started at 600+ in queue ahead of me, lost connection when I was 423rd in queue.
Fifth attempt - started at 600+ in queue ahead of me, lost connection when I was 11th in queue.
At this point I had other things to attend to and never got another chance to log on to VMK again.

As I spent a LOT of time trying to get to the generator and failed due to VMK problems every time, I feel that a reward of some kind would be appropriate. All the prizes I saw given out the one time I actually got in the room were Candy Cauldrons and getting one of these would make me a little less unhappy. If you can't reward me a cauldron, a Leota pin would be a good substitute.

Thanks for your time reading and responding to this note.

-- Their reply --
Hi there,

Thanks for writing to us to let us know your thoughts about our recent Event. We're sorry that you did not enjoy it 100% and hope that you will attend another event in the future.

Thanks,

--
VMK_april
Player Support
VMK
http://www.vmk.com

 

[mtlhddoc2]

we all got that exact same message, see the 6 dozen posts below on this lol

 

[Goofy05]

Yup! Me, too! Verbatim...

 

[tolkien7]

Me too!

 

[Iris]

same here

 

[BobRichmond]

we all got that exact same message, see the 6 dozen posts below on this lol

Well that even makes me more unhappy. They could have looked at my characters inventory to have seen that I have since got both the items requested. However, there is no excuse to have blown off a lot of others that aren't as fortunate. It would have taken them about the same amount of time to just give everyone something, as it did to send the reply.

 

[VirtuallyMe]

Not only did I get the same reply but I got it three times... and nothing in my inventory or my kids which is the reason I was writing in the first place

 

[kitashus]

I got the same reply too (and nothing in my inventory). I sent an email back to their reply saying that I was not going to attend their next event. But the reply I got from that was that they "closed" my message and that if I wanted to reply to them I would have to send another message through the Help Tool. Nice, huh? They apparently have no concept of customer service and I am not a happy camper.

 

[Pixiebell]

ditto - same message here, and the 1st I have actually received at all!

 

[Tampa]

..If you can't reward me a cauldron, a Leota pin would be a good substitute...

gotta love a comprimise!

we were without power down here in South Florida during the event, so I'm kinda of mixed on what would I have rather done, climb trees for two days to safeguard the neighbors, or crash all day after 700+ peep line....

 

[Dis-Wiz]

my dad got the same response! They're replies are so personal to each of us, uh?

 

[MsSharkBait]

I received the same response today. That stinks.

 

[SonofShine]

Wow...lots of unhappy ppl..I actually sent a letter thanking VMK for the best celebration they have had yet! I also told them i didn't win anything...lol but anywho..i guess you have to take the good with the bad

 

[VirtuallyMe]

gotta love a comprimise!

we were without power down here in South Florida during the event, so I'm kinda of mixed on what would I have rather done, climb trees for two days to safeguard the neighbors, or crash all day after 700+ peep line....

LOL for the maze event we also had scetchy power and when we did just a dial up- no chance to get on at all- based on the reaction after that one- I feel that cutting and hauling trees to the front yard was much more practical use of my time

 

[cat_herder]

Hi there,

Thanks for writing to us to let us know your thoughts about our recent Event. We're sorry that you did not enjoy it 100% and hope that you will attend another event in the future.

I got the same reply to my email on Sunday. I didn't ask for anything though. I told them I had been really looking forward to the Maze event and never got in the room to play. So that when the Halloween Event came along, I felt sure that the VMK designers must have learned a lot from the Maze Event Fiasco on how to run an event and would apply it to the Halloween Event.

I said it sadden me to know that the VMK designers and staff don't care enough about the players to even try to make Events User-Friendly, as in trying to figure out why the same people keep losing connection while some of the other players get in every time and can play the event every time. (yeah, I was getting pissy near the end)


I didn't say this part: but I swear I think they are out to get me. "Hey, there's cat.herder again thinking that we are going to let her play this time, Quick kick her offline"

 

[TinyFairy]

I got the same message a few weeks ago and was replied from VMK_april. lol They seriously don't even care what we send them in emails. Always a generated message.