Very frustrated with Snapfish!!!!

[HGD24]

I also created a free photobook and entered the code for free shipping, but on the last page of the checkout, I saw that I only got free shipping so I went back and took out the free shipping code and saw that I got the free photobook. I've found this to be the case with many websites. If you're getting a deal on one thing and you enter a code for another deal, it usually bumps the original deal out and only gives you the deal you entered the code for.

 

[bumbershoot]

Ok, now the shipping (for the cards) is showing up as $5.99. I am pretty sure it was under $4 the other day; for $4.00 the cards were a deal to me, for $6, I'm not sure. $6 in shipping is ridiculous for what will essentially be a flat envelope! Hopefully I just misread the other day, but if they did raise the shipping price to deal with the $.01 cards, that is pretty lame, in my opinion...

I do think that's what people were saying when the offer first came out. That the shipping was lower.

But I actually priced it out if I paid for the cards and got free shipping, and I would be spending almost twice as much as the shipping cost with the free cards.

And it still ended up being under 50 cents a card, if you want to figure it out that way, so that's fine for me.

 

[momsavealot]

Never got an email response within the 48 hours other than the generic "we got it" email. So, called customer service today and got someone who could barely speak English. I'm not sure what will happen to the account b/c she said she would have to forward my problem to technical support. All I want is a credit for a free photobook and to charge me the shipping (basically switch the promotion offers). UGH!!! I guess I should have told her to just cancel the order like the pp.
ON another note, I have been able to combine promotional offers on other sites, so it is possible. And in further response to a pp, they should have been more prepared for this onslaught - I mean, going on Oprah? what did they expect? I think they had no choice but to extend their book offer by a week b/c their customer support admittingly couldn't handle the onslaught. I just think that when there is plenty of competition (Shutterfly, Kodak, Photobook, just to name a few!) out there, they need to do a better job on their website architecture and customer service. Yes, I'm getting my $7 free book, but considering the time and aggravation from this experience, I wouldn't do business with them again IMHO.

 

[TheRatPack]

I do think that's what people were saying when the offer first came out. That the shipping was lower.

But I actually priced it out if I paid for the cards and got free shipping, and I would be spending almost twice as much as the shipping cost with the free cards.

And it still ended up being under 50 cents a card, if you want to figure it out that way, so that's fine for me.

Actually paying 6.19 for 20 cards comes out to .31 cents a card. Walmart charges .33 cents a card everyday, without a coupon code. So really it's not that great a deal now that they upped the shipping cost. Plus Walmart has the same exact cards to choose from, plus a few more (Disney theme) so I just ended up ordering from them...since I needed more than 20 anyway and can pick them up locally.

 

[taximomfor4]

Never got an email response within the 48 hours other than the generic "we got it" email. So, called customer service today and got someone who could barely speak English. I'm not sure what will happen to the account b/c she said she would have to forward my problem to technical support. All I want is a credit for a free photobook and to charge me the shipping (basically switch the promotion offers). UGH!!! I guess I should have told her to just cancel the order like the pp.
ON another note, I have been able to combine promotional offers on other sites, so it is possible. And in further response to a pp, they should have been more prepared for this onslaught - I mean, going on Oprah? what did they expect? I think they had no choice but to extend their book offer by a week b/c their customer support admittingly couldn't handle the onslaught. I just think that when there is plenty of competition (Shutterfly, Kodak, Photobook, just to name a few!) out there, they need to do a better job on their website architecture and customer service. Yes, I'm getting my $7 free book, but considering the time and aggravation from this experience, I wouldn't do business with them again IMHO.

I did the live chat. I had to pretend to start building a new photobook, and eventually, a box to live chat showed up on the right side. They just charged $23 of the $31 back to my credit card (apparently, the difference between the free shipping and the free photo book)