Vent about resort availability - includes issure about renters

[Chuck S]

when we had trouble making our first @ our home [ blt], i thought
liked "orange". however, i noticed when i kept calling ,dvc workers
made it a point that this was not the case. professional renters.
so that got me thinking if they were sure that it wasn't them-then
who could be taking up the revs.? then i noticed all
those working @ dvc are also owners. so i switched & started
asking about dvc workers pulling strings. instead of getting
denials , the managers reacted in anger. you think?

Let me see if I understand. You could not get the reservation you wanted, so you asked if "professional renters" were a problem. The CM responded that wasn't likely the case, so then you asked if CMs were pulling strings and taking reservations? Honestly, you were surprised you weren't met with warm fuzzies after accusing them of activity prohibited under our documents?

If you have proof of your accusation, I suggest you take it to Fl. Timeshare Board, otherwise, lack of availability at BLT is likely due to the fact that 1)it is the newest (and thus currently most popular) onsite DVC 2) BLT has not been fully declared into DVC inventory 3)owners "walking" reservations for the most popular vacation times 4)owners booking and renting, legally, their ownership interest.

 

[TagsMissy]

Let me see if I understand. You could not get the reservation you wanted, so you asked if "professional renters" were a problem. The CM responded that wasn't likely the case, so then you asked if CMs were pulling strings and taking reservations? Honestly, you were surprised you weren't met with warm fuzzies after accusing them of activity prohibited under our documents?

If you have proof of your accusation, I suggest you take it to Fl. Timeshare Board, otherwise, lack of availability at BLT is likely due to the fact that 1)it is the newest (and thus currently most popular) onsite DVC 2) BLT has not been fully declared into DVC inventory 3)owners "walking" reservations for the most popular vacation times 4)owners booking and renting, legally, their ownership interest.

Well said in a far nicer tone than would come from my fingers today

 

[Lil' Grumpy]

who said i was looking for warm fuzzies? instead i was
seeking facts.

but the issue is in the rationalizations being presented. are you
a dvc worker?

opinions can vary, & they can reflect feelings. instead i am more
interested in what they are saying & doing. if you are just an owner,
& not concern over your investments, is your privilege. that does that
effect me. nor passive- aggressive behaviors being expressed.

i am not trying to prove one side is right or wrong. instead trying
to figure out what is going on, when things happened that
shouldn't have.


what are the dvc workers' perks? if they are coming from the
company, then there are no problems. but if they are @ the
expense of the owners, then a corrective measure will be
required. their anger response is personal. so why - as it
shouldn't be - if they are doing things per dvc policies. to me,
it meant, there are individuals inside not following the rules.

[ my view, disney is only "human" after all. i don't not expect
perfection, but a problem-solving processor when needed. ]


so if dvc is permitting workers to break their policies & it results
in losses to owners, i would think owners could sue for damages.
however, i think the new changes are in response to those
using loopholes that they were not intended. as for dvc employees,
i am guessing they have policies. if i was going to take any
legal action, i would gather the documentation to see if
they are hurting me & then reach out to others that suffered the
same losses. [ as a group ].

i keep track of their names , dates , & content.

as an owner...i like to know what can they do - & who checking on
their activities? especially those effecting us or costing us money.

as for personal opinions, i already have a support system. but if you
have information concerning dvc workers as owners, then i will listen.

 

[Chuck S]

who said i was looking for warm fuzzies? instead i was
seeking facts.

but the issue is in the rationalizations being presented. are you
a dvc worker?

opinions can vary, & they can reflect feelings. instead i am more
interested in what they are saying & doing. if you are just an owner,
& not concern over your investments, is your privilege. that does that
effect me. nor passive- aggressive behaviors being expressed.

i am not trying to prove one side is right or wrong. instead trying
to figure out what is going on, when things happened that
shouldn't have.


what are the dvc workers' perks? if they are coming from the
company, then there are no problems. but if they are @ the
expense of the owners, then a corrective measure will be
required. their anger response is personal. so why - as it
shouldn't be - if they are doing things per dvc policies. to me,
it meant, there are individuals inside not following the rules.

[ my view, disney is only "human" after all. i don't not expect
perfection, but a problem-solving processor when needed. ]


so if dvc is permitting workers to break their policies & it results
in losses to owners, i would think owners could sue for damages.
however, i think the new changes are in response to those
using loopholes that they were not intended. as for dvc employees,
i am guessing they have policies. if i was going to take any
legal action, i would gather the documentation to see if
they are hurting me & then reach out to others that suffered the
same losses. [ as a group ].

i keep track of their names , dates , & content.

as an owner...i like to know what can they do - & who checking on
their activities? especially those effecting us or costing us money.

as for personal opinions, i already have a support system. but if you
have information concerning dvc workers as owners, then i will listen.

You fail to realize that your tone, if your post is a true representation of the conversation, was certainly both accusatory and confrontational to the CM. It is still no wonder that it was met with less than a cordial tone, as you were basically accusing them of doing something not permitted under our POS by suggesting that CMs have priority over owners.

It is also apparent that you do not understand how the employment of DVC cast members works. Few, if any, CMs are employed directly by DVC. Their services are contracted from the WDW resort as a whole. An employee could be at a DVC Resort today, and at POP Century tomorrow. There are no direct benefits for them from DVC, they are under the umbrella employment of WDW Resorts. And with the future merging of the reservation systems, I would think that our reservation CMs, likewise, are under the same division that handles Disney cash reservations. There is no reason at all for me, or any other owner, to believe that CMs have any priority over other owners when making reservations. A room is either available, or it isn't. Remember that under the "+7" system it is possible that nothing is available to members calling right at 11 months for a reservation, if other owners called days ealier and booked a week, or extended an existing reservation. There have been a few, rare reports here on the boards of people being locked out at 11 months during the busiest booking seasons.

Again, it seems you are unhappy that you could not get your desired room(s) and that is understandable. But that in no way indicates any improprieties in booking or any preference to one group over another. I think your accusations are without any foundation...and again, if you truly believe this is happening, I would contact the FL timeshare board and lodge a complaint, with exact details, including when you called, and your desired dates and room type. There would be records of who booked what and when, if the timeshare board felt your claims warranted investigation.

 

[DebbieB]

I had a meeting with a guide last month and I asked about BCV points and she told me the price and then kept pushing me towards Saratoga Spring points , telling me I could stay at the other resorts anyway and that would save me money -
Isn't Saratoga sold out too ?
I didn't say that the BCV points cost to much ,so I am not sure why she would push towards a property I didn't inquire about ,She was a senior guide so I couldn't believe she would not go with the buy where you want to stay thing -anyway I think some of the guides need to be more clear that its just not a given to get what you want at 7 months -

SSR is not sold out, there were points added when they opened up the Treehouses.

I think what you described happens alot. They built SSR so big and they sold it with the line "buy here, you can stay anywhere". Then there's disappointment when you can't book elsewhere at 7 months or less. There was an SSR owner who posted on here awhile ago that was fit to be tied because she could not get into BCV at 7 months and her waitlist never came through. She said her guide told her she would have no problem getting into BCV at 7 months.

 

[Lil' Grumpy]

your observations are rationalizations- unless "those" were your
feelings when i presented my feedback to dvc managers.. my
questions came directly from the remarks made by dvc employees.
[ that is, what you suggested never crossed my mind- until dvc
managers/staff started pointing me in that direction.] sometimes i was
amazed @ some of their comments.

so have we met? [ or was you present ?]

also this covers several exchanges, covering many issues. the
remarks about being confront. & or accusatory, made me .
...because i remember the dvc manager,
telling me he as surprised that i wasn't anger when he made
mistakes [ including costing us our christmas revs.]. in
hind sight, i bet he wishing i blew up, instead of data
collecting. that would have been easier to rationalize the
mistakes.


anyone with the ability to do observations, can read/see s/s of a
sickness inside the operations part. but before doing any treatments/
interventions, they need to collect the data & let it tells them what the
real problem/s are, including staff, managers violating their disney 's
trust. [ dvc policies / ethics. for example , if dvc managers made
revs from disney inventory while skipping the points/payments then
i would considered that embellishment.] also if they trade their
ssr points to blt points, @ the 11mos period , would that be against
dvc rules. though i never spoke of things, it is the feedback
i have heard from managers . as i hinted @, disney isn't my concern
as much as the dvc workers having authority to manipulate for
personal gains. & then those that are costing me time & money.

do we have any dvc managers that have written policies on
what we can expect from the workers they are hiring?

 

[toniosmom]

To the OP -- last December 4-11 (a VERY popular time of year for DVC), I had a BLT 1BR LV booked for our first night's stay and the rest of the time at AKV (our home resort). I had a couple of waitlists for part and all of the rest of the time so that we could spend more time at BLT. The waitlists never came through, despite almost daily calls within the 30 days prior to arrival.

Here's the good news: When we arrived at BLT for our one-night stay, I asked the CM at check-in if anything opened up. He checked with the reservation team on-site and they tried, but to no avail. He took my name and cell #, promising to keep me in mind, but advised that I try again later. About 5pm, I called the front desk again and after being put on hold for a few minutes, they were able to extend our BLT stay for the entire length of our trip and we were able to stay in the room that we were already in!

Moral of the story -- It never hurts to ask, even when you think it's too late to change anything.

Good luck!!!

 

[Chuck S]

your observations are rationalizations- unless "those" were your
feelings when i presented my feedback to dvc managers.. my
questions came directly from the remarks made by dvc employees.
[ that is, what you suggested never crossed my mind- until dvc
managers/staff started pointing me in that direction.] sometimes i was
amazed @ some of their comments.

so have we met? [ or was you present ?]

also this covers several exchanges, covering many issues. the
remarks about being confront. & or accusatory, made me .
...because i remember the dvc manager,
telling me he as surprised that i wasn't anger when he made
mistakes [ including costing us our christmas revs.]. in
hind sight, i bet he wishing i blew up, instead of data
collecting. that would have been easier to rationalize the
mistakes.


anyone with the ability to do observations, can read/see s/s of a
sickness inside the operations part. but before doing any treatments/
interventions, they need to collect the data & let it tells them what the
real problem/s are, including staff, managers violating their disney 's
trust. [ dvc policies / ethics. for example , if dvc managers made
revs from disney inventory while skipping the points/payments then
i would considered that embellishment.] also if they trade their
ssr points to blt points, @ the 11mos period , would that be against
dvc rules. though i never spoke of things, it is the feedback
i have heard from managers . as i hinted @, disney isn't my concern
as much as the dvc workers having authority to manipulate for
personal gains. & then those that are costing me time & money.

do we have any dvc managers that have written policies on
what we can expect from the workers they are hiring?

Again, what you are suggesting isn't very clear...but if you are saying management can make reservations for employees/cash guests, etc. from DISNEY or developer owned inventory at BLT, it is possible, and would be allowed. Sales guides have been known to do so for new DVC owners as well. And there is nothing illegal or improper about that practice because it uses inventory not owned or controlled by DVC.

For instance, say 50% of BLT was sold to DVC members, and 50% had not been sold, and was still owned by DVD (DVC's construction and sales division). The 50% of the rooms owned by DVCers would be available for reservations on points, the other 50% of the rooms could sit idle, be rented for cash, used for promotional giveaways (like family trips from Extreme Makeover, contests, Funniest Video) used for cast members or any other purpose Disney/DVD saw fit. It would have no impact upon DVC owner availability. They could make it available to DVC owners on points if they chose to do so, but are certainly under no obligation to do so. As I said, they do sometimes use such inventory to close a new sale, if the purchaser wants a reservation. Those units, as they are not legally part of the DVC, are also under no 11 month restriction, they could be booked years in advance, until those units are declared part of DVC. Is that what you were asking?

Most other timeshare companies use undeclared/unsold inventory for those "special" vacations promos like "spend a week in beautiful Orlando for $99, if you agree to attend our 3 hour tour."

Likewise, any DVC rooms turned over to Disney Cash reservations via member trades to the Disney collection can be used only for Cash reservations, and is not available on points, as it is technically already rented through points to the member that traded out.

It really sounds like you do not fully understand the DVC program, and should have done more research prior to your purchase. Really, these same basic usage rules apply to almost every timeshare, DVC or not. And DVC is, at its core, legally and physically, a timeshare.

 

[MiaSRN62]

I asked the CM at check-in if anything opened up. He checked with the reservation team on-site and they tried, but to no avail. He took my name and cell #, promising to keep me in mind, but advised that I try again later. About 5pm, I called the front desk again and after being put on hold for a few minutes, they were able to extend our BLT stay for the entire length of our trip and we were able to stay in the room that we were already in!

Awesome story !

 

[La2kw]

We've stayed at every DVC resort there is using our SSR and OKW points (although OKW is still our favorite). I'm sorry you aren't having luck. Don't be afraid to wait list!