BLT Condo Meeting Discussion

[BayTower2010]

No front desk and iPads aside, I believe the bigger push is to get guests to self-check in and use the phone digital key to access the room. Thus, lessoning or perhaps eliminating the need for staff at check in (cost reductions).

This works well so long as the Wi-Fi works well. At Aulani it did not and was a known issue with site maintenance. Physical key cards were needed in some room areas. I don't think that is the case with BLT.

Desk or no desk I still prefer someone in the lobby for check in. There always seems to be one random question that needs answered or need addressed.

This is "the way", No front desk. Went to the new Poly Tower and there is no desk, just a couple of Cast Members walking around with IPads. I wonder if after the Kidani refurb, we see the front desk removed. The new resort at Fort Wilderness will almost certainly have a front desk since half the resort is non DVC.

 

[jennypenny]

I think even a small front desk is a good idea, if only from a security standpoint. I don't expect them to tackle anyone who shouldn't be there, but their presence alone would act as a deterrent.

 

[Lumpy1106]

Our trip in August we did a split stay at RIV and BLT. RIV check-in was by far better. The front desk removal was after our trip so very recent - I hope what they are going for is the RIV experience and there are just kinks to be worked out.

Not that complaints should not be heard, but if changes are made due to the comments at the BLT meeting - you do know that will come out of our dues, right? I found nothing in the updated rooms that I would consider to be complaint-worthy, and I really don't care if the sofa is less comfortable - the murphy beds are a HUGE improvement - DON'T TOUCH THEM!

 

[eticketplease]

I really don't care if the sofa is less comfortable - the murphy beds are a HUGE improvement - DON'T TOUCH THEM!

Certainly as a bed they are a huge improvement no arguments there but if you are not cramming in the max capacity into the room and would actually like to use the living room for some down time these are absolutely awful for sitting on.