I'm in NY and ordered in early March in order to have them in plenty of time for our FP+ window opening in early June. I did not pay for the shipping upgrade as we've had no issues with them in the past using this method.
Well, 3 weeks came and went with no package. I started to get really nervous, thinking that maybe I threw them out by mistake. I hadn't gotten a shipping confirmation email but figured that maybe I missed it or deleted it by accident.
I emailed the customer support and received an answer right away. They had gotten behind on orders. They let me know when they were sent out and gave us a free upgrade to Fed-Ex.
If they had just let me know there was a shipping delay, that would have been fine. I would have known not to expect them.
For that reason, we may use Maple Leaf next time as the prices were only about a dollar off per ticket, even with the Mousesavers newsletter discount on
UT. My parents have used them many times and are happy with the services.
Sorry for the long story. It wasn't a horrible experience, but not a perfect one.