To get us started: All of Disney's Deluxe resorts offer concierge level service for an additional fee. In addition to Disney's Deluxe Resorts, the Swan and Dolphin also offer a similar service but it is called Club Level <center>One important note:</center> The Itinerary Planning Office (IPO) will not have your address and phone number if you book through a travel agent or online. You should call them and let them know you are coming. Most of us like to make contact with IPO as soon as we make our resort ressies. The following are Disney's Deluxe Resorts and their common abbreviations on the DIS: AKL - Animal Kingdom Lodge WL - Wilderness Lodge Poly - Polynesian Resort CR - Contemporary Resort GF - Grand Floridian Resort & Spa BC - Beach Club Resort YC - Yacht Club Resort BWI - BoardWalk Inn Concierge Email Contact Information: AKL: firstname.lastname@example.org WL: email@example.com Poly: firstname.lastname@example.org CR: email@example.com GF: firstname.lastname@example.org BC/YC/BWI: email@example.com Concierge Phone Contact Information: AKL: T: 407-938-4755 F: 407-938-4759 WL: T: 407-824-2466 F: 407-824-3162 Poly: T: 407-824-2466 F: 407-824-3162 CR: T: 407-824-1775 F: 407-824-3461 GF: T: 407-824-1775 F: 407-824-3461 BC/YC/BWI: T: 407-934-1448 F: 407-934-1487 Concierge Mailing Address Information: Thanks to SueEllen for posting this information. AKL: DAK Itinerary Planning Office 2901 Osceola Parkway Lake Buena Vista, FL 32830 WL: Concierge Itinerary Planning Office 1600 Seven Seas Drive Lake Buena Vista, FL 32830 Poly: Concierge Itinerary Planning Office 1600 Seven Seas Drive Lake Buena Vista, FL 32830 CR: Concierge Itinerary Planning Office 4401 Grand Floridian Way Lake Buena Vista, FL. 32830 GF: Concierge Itinerary Planning Office 4401 Grand Floridian Way Lake Buena Vista, FL. 32830 BC/YC/BWI: Concierge Itinerary Planning Office 1800 Epcot Resorts Blvd. Lake Buena Vista, FL 32830 This is a friendly group willing to share their experiences and tips to make your Concierge trip a vacation to remember. So come in, site down, and have a treat from our lounge. Edited to add phone and mailing information.