Urgent!! Please pray !!

[Anna_Marie]

Really...the first thing I always do when I have a problem, or am in fear for my life, or have a bad day, is post on the DIS BEFORE I do anything else....NOT!!

I don't get certain posts.

Good grief. Its certainly NOT the FIRST thing I did. I am sitting here at my computer and I am nervous. Pardon me for asking for prayers.

 

[JessicaR]

Because I am the sort of person who prays for everything. You may not agree, but that is the way I am.

It was more the title of URGENT!!! Please Pray!! that is a bit odd to me.

It is dramatic to say the least and if you really feel this way that the situation is dire and urgent why post here? I would be calling the police. I hope it ends up being an empty threat and you are all safe.

 

[luvsJack]

I don't understand the NOT understanding about prayer . She is asking for us to pray for their safety.

Couldn't it have been handled a bit different at the front end? Like when he was getting frustrated simply saying "why don't you bring her in and we will get the necessary paperwork while she is here." Seems like he would have gotten what was needed for his girlfriend and you would have protected her privacy. You wouldn't have to state that she is or isn't a patient.

When we deal with privacy laws, sometimes we just have to find a different way to say things. Some way to protect the student's privacy and not continue to agitate the person in front of us.

Do you all have "security" or "property police"? Our local mental health facility has property police, they can arrest or do anything that the city police can do. Same with our campus police. That would explain the policy of not calling the police.

 

[Missy1961]

I understand prayer, but first I'd call the police. then I'd pray.

 

[ChrizJen]

OP, I don't understand.
He wanted to make an appointment. You told him he could just bring her in, no appoimtment needed, right? Then why did HIPPA even enter into the discussion? All you really needed to do was tell him to bring her in.

ETA: luvsJack, you said what I was thinking...LOL

 

[Anna_Marie]

I don't understand the NOT understanding about prayer . She is asking for us to pray for their safety.

Couldn't it have been handled a bit different at the front end? Like when he was getting frustrated simply saying "why don't you bring her in and we will get the necessary paperwork while she is here." Seems like he would have gotten what was needed for his girlfriend and you would have protected her privacy. You wouldn't have to state that she is or isn't a patient.

When we deal with privacy laws, sometimes we just have to find a different way to say things. Some way to protect the student's privacy and not continue to agitate the person in front of us.

Do you all have "security" or "property police"? Our local mental health facility has property police, they can arrest or do anything that the city police can do. Same with our campus police. That would explain the policy of not calling the police.

Our receptionist did tell him that he could bring her in for the emergency visit, and get the paperwork done. The man is just determined to do it on the phone. The receptionist was very nice and respectful to him the whole time, even when he was cussing and ranting and raving.

We don't have security or property police. I wish we did. It is rare that this sort of things happen but sometimes it does.

And, like some one else mentioned, he may need help himself. Not saying that in a mean way. I understand about mental illness, I see the poor victims of it every day and my own dad was like that.

The reason I said Urgent was because that was the way I was feeling. It was scary.

I understand what you are saying about calling the police anyway. I called my DH and he is furious. But we CANNOT - we did tell the supervisor but that is all we can do. I know that is stupid and I don't like it.

To those who don't understand about asking for prayers - I am a firm believer in the power of prayer and it is just second nature to me to request prayers from others when I need help.

My goodness, I never thought it would be such a big deal.

 

[disnewbie108]

I work in a mental health clinic and we have had a man call and thry to make an appointment for his girlfriend and we can't give him any info due to hippa. He has called 4 times getting more angry and agitated each time. This last time he said he was going to come down here. Please pray for our safety.

Sorry...Pet peeve...it is HIPAA...

Other than that,

 

[Anna_Marie]

OP, I don't understand.
He wanted to make an appointment. You told him he could just bring her in, no appoimtment needed, right? Then why did HIPPA even enter into the discussion? All you really needed to do was tell him to bring her in.

ETA: luvsJack, you said what I was thinking...LOL

We CANNOT acknowledge to ANYONE that a person is a client here. We said, you may bring her in right now and we will see her. But if we gave him an appointment for her, it would be acknowledging she was being seen here.

 

[Anna_Marie]

Sorry...Pet peeve...it is HIPAA...

Other than that,

Um, yeah I know that. I was posting in a hurry. Thanks though!

 

[JessicaR]

Our receptionist did tell him that he could bring her in for the emergency visit, and get the paperwork done. The man is just determined to do it on the phone. The receptionist was very nice and respectful to him the whole time, even when he was cussing and ranting and raving.

We don't have security or property police. I wish we did. It is rare that this sort of things happen but sometimes it does.

And, like some one else mentioned, he may need help himself. Not saying that in a mean way. I understand about mental illness, I see the poor victims of it every day and my own dad was like that.

The reason I said Urgent was because that was the way I was feeling. It was scary.

I understand what you are saying about calling the police anyway. I called my DH and he is furious. But we CANNOT - we did tell the supervisor but that is all we can do. I know that is stupid and I don't like it.

To those who don't understand about asking for prayers - I am a firm believer in the power of prayer and it is just second nature to me to request prayers from others when I need help.

My goodness, I never thought it would be such a big deal.

Well maybe your husband is concerned for your well being and he can call. Who made that ridiculous rule and why? Wondering what the exact rule is? No calling the police unless what?

 

[4nana]

I'm not going to question your need, you vented to us by asking for a prayer and it's been said. Good luck and stay safe, hope it all works out.

 

[Anna_Marie]

The president and vice president of our company made that rule. Fine for them - they are on the other side of the building and they would be ok.

 

[Anna_Marie]

I'm not going to question your need, you vented to us by asking for a prayer and it's been said. Good luck and stay safe, hope it all works out.

Thank you so much. It's been awhile now so maybe he calmed down. I am feeling better. I was really scared at the time.

 

[lillygator]

Really...the first thing I always do when I have a problem, or am in fear for my life, or have a bad day, is post on the DIS BEFORE I do anything else....NOT!!

I don't get certain posts.

Good grief. Its certainly NOT the FIRST thing I did. I am sitting here at my computer and I am nervous. Pardon me for asking for prayers.

not sure I nderstand the request either...very odd posting.

and odd to me that you are a mental health facility with no security/guards.etc/

 

[npmommie]

We CANNOT acknowledge to ANYONE that a person is a client here. We said, you may bring her in right now and we will see her. But if we gave him an appointment for her, it would be acknowledging she was being seen here.

Just because you make an appointment for her does not violate Hipaa..........what if she was never a patient at your clinic? she would be new, he would be setting up the appointment, even if she is a client you don't have to acknowledge that fact when setting up the appointment, just take the info and make the appointment.

I make my hubby's appts all the time. it does not violate HIPAA.

 

[princesshannahsmom]

We CANNOT acknowledge to ANYONE that a person is a client here. We said, you may bring her in right now and we will see her. But if we gave him an appointment for her, it would be acknowledging she was being seen here.

To the bolded. That doesn't make sense to me, you could just say "alrite we will make an appointment" that doesn't hint in any way that she is already a patient. For pete's sake, I think your facility has taken the HIPAA laws a little too seriously.

And as far as the "policy" of not calling the police, I understand you must follow the rules, but I think this rule needs to be revisited. At the very least the police could have been sent to the home of the patient and verfied her safety and the welfare of the boyfriend.

OP, I am not bashing you, but the policies that are in place at your facility are lacking to say the very least.

 

[luvsJack]

We CANNOT acknowledge to ANYONE that a person is a client here. We said, you may bring her in right now and we will see her. But if we gave him an appointment for her, it would be acknowledging she was being seen here.

You don't ever get new people calling to make an appointment? It couldn't have just been treated like a new patient and no acknowleding otherwise?

 

[beaucoup]

I work in a mental health clinic and we have had a man call and thry to make an appointment for his girlfriend and we can't give him any info due to hippa. He has called 4 times getting more angry and agitated each time. This last time he said he was going to come down here. Please pray for our safety.

There isn't enough info there for me to see why you are so worried. Have you considered a different line of work if this kind of thing gets you this upset enough to post to a message board of strangers rather than call police?

To me, from what you said, he just wants to schedule an appt. I can't see how that is a violation of anyones privacy.

So you schedule an appt. Period. You don't have to say she's a patient or not.

 

[Jennasis]

I've been in your shoes OP. I was a receptionist at a mental health counseling/therapy place and got threatened all the time over the phone. Usually it was a wife calling to demand to know if her DH was at his group therapy (Which I could not confirm). I also got yelled at and threatened often by people who needed to make appointments.

That said, it looks like your receptionsit needs some retraining. the way I handled it was to ask for the callers name, phone number and address to "make the appointment" and then we had someplace to send the cops and a name.

We also had no security. I quit after being propositioned many times by the men in the group therapy who would wait until we closed for me to go to my car.

 

[Aisling]

Because I am the sort of person who prays for everything. You may not agree, but that is the way I am.

I understand asking for prayer. Crazy violent things happen and I can imagine speaking to an irate, threatening person on the phone who says he's going over there!

I'd let everyone in the office know so that if he does go there in a rage, they'll be prepared and not taken for surprise. It's hard to know just from a phone call if the person is just frustrated or if they're a psychopath. Maybe you should call the local precinct just to let them know about the call and your fears, so that if, God forbid, you DO HAVE to call 911, they'll have it on record and get there faster than they do sometimes.

You'll be ok!