Upgrading ticket to DVC AP

[Rash]

Is it possible to upgrade a park hopper ticket (from Park Savers or Undercover Tourist) to an AP and still get the DVC AP discount?

 

[ravenclawtrekkie]

Yes. Just bring your DVC card and make sure all adults have photo ID.

 

[Rash]

Thanks!

 

[NoodlesMom]

I'll be doing this for the first time next week. I've also read that you should use the ticket first before upgrading.

 

[ravenclawtrekkie]

I'll be doing this for the first time next week. I've also read that you should use the ticket first before upgrading.

It's unnecessary to use the ticket before upgrading. You certainly can if you want to, but it makes no difference with regard to pricing.

 

[cigar95]

It's unnecessary to use the ticket before upgrading. You certainly can if you want to, but it makes no difference with regard to pricing.

Is this a change? For ages, it was "common knowledge" that one needed to use tickets first to get a bridging performed properly. Or was that just bogus all along? (Sometimes what we think we know turns out to be not true at all.)
R-C-T, since it seems you've become our new resident ticketing expert, can you give any insights on how many ticketing CMs are trained to understand the whole bridging process? A couple years ago, we were regularly hearing about problems, but not so many lately.

 

[ravenclawtrekkie]

I've been in ticket sales for about a year (my Traditions was a year ago tomorrow!) and it's been the same since I was trained. Several of my coworkers have been around much longer and don't remember that advice ever being true. Price bridging is performed differently at resorts because they've got a different computer software, perhaps it was true there at some point, I don't know.

Price bridging is an afterthought in Core training and gets addressed for about five minutes on the third or fourth day (out of five). It's an incredibly simple procedure. If you see a ticket with "alphabet soup" (TC, IA, LR, etc) after the ticket type, that generally designates a 'net rate' ticket and you do a 'quick upgrade' function to bring it to gate price before doing the actual upgrade. There are a few circumstances where it's a little more complex but they're rare. We have a ticketing documentation website available to us through our workstation computers with more information than anyone could ever memorize, and that's what we're supposed to reference, but most people just call a coordinator for anything out of left field.

 

[bumbershoot]

Price bridging is performed differently at resorts because they've got a different computer software, perhaps it was true there at some point, I don't know.

No. The exact opposite.

In the past, and cheshire's info stopped being updated at least a year before you started working in Ticketing, always was that resorts absolutely could not bridge.

Countless experiences here showed that no one at all would bridge on an unused ticket. It has to have changed between Cheshire not updating (and then passing) and you getting hired. And it's no surprise that your coworkers don't remember.

But RCT, it is absolutely different now than it was.

 

[ravenclawtrekkie]

One of the many, many people I've talked to on this topic has been a trainer in my role for over a decade. I'm genuinely tired of rehashing this topic. Whether or not it was ever true anywhere, it's not true now.

 

[cigar95]

Didn't realize it had been "hashed" in that way previously. Wasn't trying to argue or be difficult.

But it sounds like perhaps you've provided a couple of "keywords" if we encounter a CM who is unaware. (I've only encountered that once, but it was my most recent upgrade, and it included her supervisor as well.) If I refer to a "net rate ticket" or a "quick upgrade" function, maybe that will jar a memory.