Updated you have to be joking My card from pin set is a lemon did not work

[Belle1997]

Belle, I am sorry. VMK_Shorty is not a robot, but I think he has a 1st grade education combined with ADHD and an I don't give a flip attitude.

Every response I have seen of his is proof time and time again that he does not know how to read. (maybe I should send him a See Spot Run book)

too funny I remember that book of Dick and Jane See spot run See spot run fast Sure made me giggle. Maybe in my link back I should also include a link to the Dick and Jane series.

Thanks for the offer. I will try and send the email back and if I get another dumb response back I give you a call

Seriously think he was hire to send out so many answers a day and if he is behind in his quota we get these stalling emails.

 

[SorcererDonald16]

Belle, I was told the exact same thing when I had my code issue. "Please provide information X, Y, and Z" when I already had. I replied to the email saying I already had sent the info., but here it was again. Got a message back within an hour saying their last email answered my question and the request for help was closed. Again:

Anyhow, when I got it resolved on the phone, I was told that the request for help is closed and all of that is generally an automated message sent by a computer. If you reply to an email you were sent, you usually get that automated message; so, when replying, you always need to send the reply through Contact Us again and not through email.

All things considered, the phone call may be expensive but I think it will save you a lot of aggravation that Contact Us manages to create. GL!

 

[Dizpinfriend]

I had a similar issue with a code from the pins back when they first came out.

I would not bother with Contact Us - Do as I did and call VMK General Operations 1-407-566-4421

Leave a detailed message as to what the call is in reference to - I had received a call back the next day and spoke to Vince, he was more than happy to help me out once I explained everything to him.

You will get an answering machine initially, but call and leave that message - and be sure once you have their ear to read the ridiculous replies you got back from VMK_Shorty...

Good Luck with your issue!!

 

[Belle1997]

I feel so bad for the people who come over from UK and get the pins can you imagine how much this pins is going to cost them.

 

[Trishqtpi]

Because of all the problems you guys are having is why I wont even try to get it resolved. It will frustrate me and make me nuts justtrying to get an answer! So I guess I will just laugh it off, consider my blank/no code card an HTF (!) card and wait until I get a chance to go again. I dont't collect cards and dont really care, but ih well, what can I do, right? Oh and by the way, OF COURSE, it has to be a firewall!

 

[Belle1997]

Because of all the problems you guys are having Oh and by the way, OF COURSE, it has to be a firewall!

Yup if it was anything but a firewall or bird hat I would not care. But I so want firewalls. I will fight this. And ask for two to pay for my long distance call

 

[Belle1997]

Belle, I was told the exact same thing when I had my code issue. "Please provide information X, Y, and Z" when I already had. I replied to the email saying I already had sent the info., but here it was again. Got a message back within an hour saying their last email answered my question and the request for help was closed. Again:

Anyhow, when I got it resolved on the phone, I was told that the request for help is closed and all of that is generally an automated message sent by a computer. If you reply to an email you were sent, you usually get that automated message; so, when replying, you always need to send the reply through Contact Us again and not through email.

All things considered, the phone call may be expensive but I think it will save you a lot of aggravation that Contact Us manages to create. GL!

No truer words spoken I got an automated response less than an hour I sent the info.


Thank you for your email.

We have closed your original help request, because we felt that our
last email to you answered your question. If you need more help, please
use the VMK Help Tool again and we will get back to you as soon as we
can.

Here's the tool:
http://www2.virtualmagickingdom.com/iot/go?lang=en&country=us

--
Player Support
VMK
http://www.vmk.com


Ok now I am mad calling at lunch and they can spend there money calling Canada. And if VMK knows this why have they not fixed this.