angeluna
Hyperfocused on Disney
- Joined
- Jul 29, 2005
I'll try to make a long story shorter. Worth reading.
My family and I decided to go Disneyworld during the holidays. (I know crazy busy time, but only option at moment). I figured we had missed out on free dining for our dates, but after continual checking online I finally found our dates available. I quickly booked and all was well. Shortly thereafter I got a confirmation email with our dates, names, resort, amount paid and balance due.
I linked my res with My Disney Experience. While looking at dining options in the app I noticed our vacation dates were different. I called Disney and explained the problem. Figured it was issues with the new app. They said no it was booked for two days less than what I was telling them. I asked how that could be when we had a confirmation email? The rep said she had to call Disney and check into it further. Silly me, I thought I was talking to Disney.
After a 40 minute phone call I was told no there had been a computer glitch but they had added the two days on and I would now owe another $681.
I reminded them that I had a receipt. Didn't seem to matter. Thank you have a good day. Click
Of course they didn't ask if there was anything else I needed that day, or even a short survey at the end. Just we will send out a new email with the new details. I'm at a loss. The complete lack of customer service is appalling to me. Imagine if this was my first time going. At the moment I'm not even looking forward to our trip with the excitement I used to have with previous trips, because Disney just seems to be losing it's magic. The things that made it Disney and worth the extra money.
I guess I'll be trying to call them again tomorrow. Just wanted to warn everyone to double check everything from Disney!
Page 4 has new info from Disney.
My family and I decided to go Disneyworld during the holidays. (I know crazy busy time, but only option at moment). I figured we had missed out on free dining for our dates, but after continual checking online I finally found our dates available. I quickly booked and all was well. Shortly thereafter I got a confirmation email with our dates, names, resort, amount paid and balance due.
I linked my res with My Disney Experience. While looking at dining options in the app I noticed our vacation dates were different. I called Disney and explained the problem. Figured it was issues with the new app. They said no it was booked for two days less than what I was telling them. I asked how that could be when we had a confirmation email? The rep said she had to call Disney and check into it further. Silly me, I thought I was talking to Disney.
After a 40 minute phone call I was told no there had been a computer glitch but they had added the two days on and I would now owe another $681.
I reminded them that I had a receipt. Didn't seem to matter. Thank you have a good day. Click
Of course they didn't ask if there was anything else I needed that day, or even a short survey at the end. Just we will send out a new email with the new details. I'm at a loss. The complete lack of customer service is appalling to me. Imagine if this was my first time going. At the moment I'm not even looking forward to our trip with the excitement I used to have with previous trips, because Disney just seems to be losing it's magic. The things that made it Disney and worth the extra money.
I guess I'll be trying to call them again tomorrow. Just wanted to warn everyone to double check everything from Disney!
Page 4 has new info from Disney.