Macy's CS didn't go into any explanation, after the Discover CS said my client purchased the gift cards on Saturday an hour ago. There was an awkward pause.
Discover CS told us when we placed the order, it was then processed by Macy's and that's when she called them.
When you click on the link that Discover sends you, the link opens up on Macy's website, not Discover.
If Macy's is in fact repurposing their egift card numbers with the same four digits, that's going to be a nightmare for consumers.
Macy's online, I placed three separate orders for the same item. The first order went through just fine. Those gift cards were purchased in-store at Kroger 4x fuel, I bought two - $500 Retail Therapy. Then we went to Meijer and on two separate accounts, we bought $50 Macy's gc.
The last gc purchase was through Discover as I needed more for the second order. After placing the second order it was cancelled immediately. So I went through chat.
Chat told me my egift's, the ones from Discover, had zero balance. So I placed the order anyway covering the balance with my Discover CC. That order was cancelled as well which prompted a call to Discover. You all know the rest. As of today, we're waiting for the egifts to reset so I can place my second order.
In earnest, I believe Macy's doesn't want to pay out the 12% cb via RMN. The third order should have gone through. I didn't use the Discover egifts, instead I used my cc to pay the remaining balance and there is no issue with my cc.
In my many years of experience, Macy's has become untrustworthy.
And yes, they have the product in stock I need and at the lowest price point but after my egifts clear and I can finally place my order, I'll never do business with them again.
Here's a copy of my Macy's order history.
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