I just got off the phone with my sister, who is very upset with a young man and his supervisor in MS. We are both dvc members, and I joined a few years after her because she enjoyed OKW so much. We, my 2 sisters ( the third bought at BWV last year) and my brother and families went together last thanksgiving. She made her reservations for Thanksgiving and asked them to bank the rest. She has gone consistently every 2 years since buying. Today, at my urging, she called MS to see exactly how many points she had remaining. (I am trying to convince her to take the cruise with me). The young man told her she had X number of points but they will expire at the end of the month. She said no she had asked that they be banked and he replied "oh come on, you know the rules". Very sarcastic and unprofessional. She asked to speak with the supervisor, who also turned out to be rather rude. She asked them to review the history of her vacation pattern and pointed out that she has never had a problem to date and there must have been a mistake. The supervisor basically cut her off and said he had made his decision. She asked for his supervisor's name and plans to speak/write to him. I have had MS reps who have been less than friendly, but I try to chalk it up to 'having a bad day'. But my sister has 4 children and works 2 jobs, and it takes quite a bit to get her this upset.... I guess I just had to vent, after she had to vent with me.