Unannounced "inspections"

[hlyntunstl]

As far as cameras go, I'm not sure why anyone would be upset. What do you have in your room? I have a feeling that cameras are used to prove either subpar or superor mousekeeping. We do a form of this at work. When you are talking to someone about their performance, it's much easier (as a manager) to pull out examples of subpar work. Nowadays employers need proof and what better proof than a picture.

There's a difference between a camera in an office vs. in a room where people have personal items. Yes, I agree that a camera to illustrate the subpar or superior work is valuable but that should be done prior to a guest checking in. There's limited value IMO to taking pictures of a room for performance issues that guests have been using for any period of time. If I knew in advance that cameras would be involved (like possibly if I reported an issue), I would ensure that my personal items were put away. This is just my personal opinion and, as someone upthread noted, it's a no-win situation but I would speak to management and suggest that they inform guests in the future if cameras are going to be used in inspections even if it's just a note with check-in. If I can get a message thanking me for eating at Jiko the next day, I can't see that an automated phone message to guests that cameras may be used would be that big of a hardship.

 

[Sammie]

How difficult could it be to just schedule those rooms being turned over and doing each room on that schedule?

If Disney was the one doing the contracting then it would be easier to do this. However much of the work is subcontracted and Disney marches to their tunes and time.

When the subcontracter decides it is time to inspect, then that is when it is done.

Kinda like the cable company, they come when it's convenient for them, not the customer.

This situation to me is just like the rehab of pools. Everyone wants Disney to keep everything in pristine repair, yet they do not want to be the one inconvenieced by rehabs and inspections. Disney is 24/7 year round, someone is always going to be affected. As long as they come during normal business hours, it does not bother me in the least.

 

[Dean]

If Disney was the one doing the contracting then it would be easier to do this. However much of the work is subcontracted and Disney marches to their tunes and time.

When the subcontracter decides it is time to inspect, then that is when it is done.

Kinda like the cable company, they come when it's convenient for them, not the customer.

This situation to me is just like the rehab of pools. Everyone wants Disney to keep everything in pristine repair, yet they do not want to be the one inconvenieced by rehabs and inspections. Disney is 24/7 year round, someone is always going to be affected. As long as they come during normal business hours, it does not bother me in the least.

As a MINIMUM, they can give a days advance notice by voicemail broadcast.

 

[puntagordabob]

I think notice should have been given..what if you and your wife or whatever left out some "personal" items in plain view...

Notice could be actual contact, voicemail, or even a paper noticw given to you at checkin with a basic explaination that they were inspecting to fix stuff.... people would be understanding and there wouldnt be an issue in my opinion.

 

[disneynutz]

I think notice should have been given..what if you and your wife or whatever left out some "personal" items in plain view...

Notice could be actual contact, voicemail, or even a paper noticw given to you at checkin with a basic explaination that they were inspecting to fix stuff.... people would be understanding and there wouldnt be an issue in my opinion.

With all due respect, you don't know people. Every time a pool closes, a scaffold is put up by the painters, or any maintenance is preformed, resort management is bombarded by Guests who want a different room or compensation. I have witnessed it several times and it isn't pretty.

If they advertised that they were going to access you room when you weren't there just think how many not so nice Guests would be filing claims of missing property.

Just because someone goes to Disney, doesn't mean that they are nice people. Bad people visit Disney too!


Bill

 

[dianeschlicht]

I think notice should have been given..what if you and your wife or whatever left out some "personal" items in plain view...

Notice could be actual contact, voicemail, or even a paper noticw given to you at checkin with a basic explaination that they were inspecting to fix stuff.... people would be understanding and there wouldnt be an issue in my opinion.

I agree. Several times we have been at OKW when exterior painting or grounds maintenance was being done near our unit. Each time we had a voicemail on our phone telling us that we "could" have this being done at sometime during our stay. It doesn't have to be as specific as what day and time, but just knowing that it may be happening during your trip would be enough for me.

 

[Sammie]

We were at SSR the end of October and there was a notice left in the room that improvements to the property were being made and to keep your things off the balcony/patio, curtains closed for privacy.

 

[walkdmc]

I think they should have timed the inspection better. If it was necessary to inspect the room while it was occupied, I do think they should have given the guest notice. I imagine some people would say, "I don't want them there at that time, I'd rather they come at ___time" and that would be a royal PITA to deal with, if they had a tight schedule. So, I would understand them not giving an option, but I still think they should've let you know ahead of time.

And, I'd be pretty upset if I saw someone with a camera walking around my room, CM tag or not. They should also let you know they'll be filming in your room, IMO.

 

[twinklebug]

Just three minutes of time for a manager to pick up the phone the night before and schedule a voice mail to be delivered to a defined block of rooms stating something like "Maintenance is being performed, please be aware your room may be entered during the hours of __am to __pm by a maintenance contractor accompanied by a cast member. You do not need to be in the room during the visit which should take no longer than ___ minutes. "

What is so hard about that?

 

[Dean]

With all due respect, you don't know people. Every time a pool closes, a scaffold is put up by the painters, or any maintenance is preformed, resort management is bombarded by Guests who want a different room or compensation. I have witnessed it several times and it isn't pretty.

If they advertised that they were going to access you room when you weren't there just think how many not so nice Guests would be filing claims of missing property.

Just because someone goes to Disney, doesn't mean that they are nice people. Bad people visit Disney too!


Bill

IMO it doesn't matter how nice or understanding the guests or are or not. A resort has a minimum level of obligation and they did not meet that level in the cases noted. Plus, have we actually documented that these were people that were supposed to be in the room or that were truly authorized to do so.

 

[Sammie]

A very important suggestion to everyone.

If something of this nature bothers you enough to share it here, Please go by the Front Desk, ask to speak to the on duty manager and let them know.

It is possible these people are not authorized to be in the rooms and talking about here is not helping the situation.

Even if they are authorized, maybe they are suppose to call before, so since they didn't; a manager needs to know.

It amazes me the things people get upset about and never report to management while they are there.

 

[edk35]

IMO it doesn't matter how nice or understanding the guests or are or not. A resort has a minimum level of obligation and they did not meet that level in the cases noted. Plus, have we actually documented that these were people that were supposed to be in the room or that were truly authorized to do so.

EXACTLY!!! My thoughts exactly. Do we really know that they were from some "inspections" team???!!!

 

[edk35]

Okay I have not read through the entire thread.... but did the OP ever call the front desk/DVC about this? What did they say??

 

[disneynutz]

There's a difference between a camera in an office vs. in a room where people have personal items. Yes, I agree that a camera to illustrate the subpar or superior work is valuable but that should be done prior to a guest checking in. There's limited value IMO to taking pictures of a room for performance issues that guests have been using for any period of time. If I knew in advance that cameras would be involved (like possibly if I reported an issue), I would ensure that my personal items were put away. This is just my personal opinion and, as someone upthread noted, it's a no-win situation but I would speak to management and suggest that they inform guests in the future if cameras are going to be used in inspections even if it's just a note with check-in. If I can get a message thanking me for eating at Jiko the next day, I can't see that an automated phone message to guests that cameras may be used would be that big of a hardship.

You might want to stay away fro AKL/AKV. Disney has surveillance cameras monitoring the room balconies. They suggest that you keep the curtains closed if you don't want them seeing inside your room.

Bill

 

[hlyntunstl]

You might want to stay away fro AKL/AKV. Disney has surveillance cameras monitoring the room balconies. They suggest that you keep the curtains closed if you don't want them seeing inside your room.

Bill

I know. I was just there last month. We noted the sign on the balcony railing and did keep our curtains closed and "unmentionables" off the balcony (not that we normally have them on display but just sayin) Maybe I should've used my at the time 60 yo grandmother's logic and say "if they're looking that hard, they deserve to see something".

 

[manning]

I did an unannounced inspection years ago. I unlocked the door, walked in, heard the shower and saw luggage on the bed.Quickly left and returned the key at the desk. Whoops they gave us the wrong room. Person in the shower never knew I was there.

 

[Dean]

You might want to stay away fro AKL/AKV. Disney has surveillance cameras monitoring the room balconies. They suggest that you keep the curtains closed if you don't want them seeing inside your room.

Bill

Again, totally different. Common sense tells you if you leave your curtains open, people can see in, esp in a place that posts signs to this effect saying they use surveillance cameras. The only appropriate reason that anyone has presented to even come close to suggesting this is reasonable is that it might have been necessary without advance warning which I don't accept as true in this case. You've seen me defend the realities of business with DVC many times saying people had unreasonable expectations, this is not a situation that can be defended as presented.

 

[dianeschlicht]

Just three minutes of time for a manager to pick up the phone the night before and schedule a voice mail to be delivered to a defined block of rooms stating something like "Maintenance is being performed, please be aware your room may be entered during the hours of __am to __pm by a maintenance contractor accompanied by a cast member. You do not need to be in the room during the visit which should take no longer than ___ minutes. "

What is so hard about that?

Exactly, and that would be enough for most all of us.

 

[Dean]

Exactly, and that would be enough for most all of us.

It doesn't even take 3 minutes, about 30 seconds should do it.