Unable to merge reservations via email

[PoppyJ]

Not sure if I missed this news. I recently had a waitlist fulfilled to add a night to my existing reservation. Same resort / room type. I've always emailed to request to merge my reservations via the contact us link. This time, I got the following response:

Thank you for contacting Disney Vacation Club®.

We appreciate your interest in your Membership and will be happy to provide you with additional direction. We invite you to contact Member Services by phone or chat online at DisneyVacationClub.com to speak with a Vacation Advisor with regards to your request.

Due to the nature of these requests we are unable to provide any additional assistance via email at this time. We appreciate your understanding.

Member Services is available Monday – Friday, 9:00 AM – 9:00 PM ET, and Saturday – Sunday, 9:00 AM – 7:00 PM ET. Vacation Advisors are available by phoning (800) 800-9800 or (407) 566-3800. Press Option 1, then Option 1 and it will bring you to a Vacation Advisor who can assist you.

We look forward to hearing from you soon so that we can continue to assist you in planning yours or your Guests magical vacation!

I did not know we had to chat or call to request merging now. Does this have something to do with requiring the personal use question?

 

[CanadianDVC2024]

I always use the chat function. I’ve never emailed before.

 

[zavandor]

That's probably because you have to accept the terms regarding personal use now.

 

[Best Aunt]

I realize you posted to let us know that you couldn't request a merger by email.

But if you are interested in a recent thread about mergers done by phone, there's this one:

Thread 'Linking Consecutive Stays After Waitlist Clears'

Thursday at 11:08 AM

I made three reservations at RR (same category) for a week next January, but had to waitlist two non-consecutive nights in the middle of that week. Both waitlists cleared (yay!), so I called MS to have them link them all together into one booking number. I was told that I should've just added the nights to existing reservations so they'd already be linked; I don't think the MS rep realized that two of the single nights were cleared waitlist nights.

In any event, my question is: on the screen where I set up a waitlist night, is there a way to tell the system to automatically add that...

• gmi3804
• Replies: 16
• Forum: DVC Resorts

If you're not interested:
never mind.