Unable to Make Room Requests

[Kevenswife2]

I've been doing my online check-in but I'm unable to make room requests. No choices show up when I click on the drop-down bar. Any suggestions?

 

[_auroraborealis_]

Call. Online is broken.

 

[CogsworthTN]

Room requests have been unavailable for some time now on the Disney online check-in. One would think they would fix this. This is very frustrating for those of us with upcoming reservations. I suggest you call Disney reservations to request your room requests.

 

[Fangorn]

The room request part of online check-in hasn't been working for several months now (not that it was ever really useful). Just call and have your requests added to your reservation. If you call, you're not limited to the few options Disney used to give you with online check-in.

Steve

 

[Dug720]

Mods, can we please sticky something to the top like “Room Requests Disabled At This Time” since the topic comes up at least once a day?

 

[GADisneyDad14]

Mods, can we please sticky something to the top like “Room Requests Disabled At This Time” since the topic comes up at least once a day?

FWIW I’ve been working on an “Online Check-In FAQ” post that I’m close to finishing, as I agree, these online check-in questions pop up a lot! Trying to get it up soon.

 

[BriLovesDisney]

It's been that way for a while. Had to call to put mine in!

 

[AngiTN]

Room requests have been unavailable for some time now on the Disney online check-in. One would think they would fix this. This is very frustrating for those of us with upcoming reservations. I suggest you call Disney reservations to request your room requests.

If it's broken, they would
Belief is it's not broken but turned off on purpose.
Too many guests do not understand the definition of "request"

 

[AngiTN]

Mods, can we please sticky something to the top like “Room Requests Disabled At This Time” since the topic comes up at least once a day?

Heck, if you count the times it's mentioned in another thread, it's more like once an hour!
It gets it's own subject at least once a day but even in threads dedicated to specific resorts it's mentioned many more times than that

 

[_auroraborealis_]

I kind of think that the "fix" is going to be removing the room request fields entirely.

 

[GADisneyDad14]

I kind of think that the "fix" is going to be removing the room request fields entirely.

Which is what I wish they’d go ahead and do. Having the blank drop down menus as it is now is just dumb and confusing to most folks!

I noticed that the online check-in within the MDE app no longer has any place for room requests, unlike when it was first added. Now if they’d just take it off the website we’d be good!

 

[AngiTN]

I kind of think that the "fix" is going to be removing the room request fields entirely.

The biggest problem is, without an ability to make a room request you can't inform them you'd like your room ready early, if possible.
What I wonder is are they working to find a way to make that option show up while not having a room request option

 

[AngiTN]

I noticed that the online check-in within the MDE app no longer has any place for room requests, unlike when it was first added. Now if they’d just take it off the website we’d be good!

Oddly, I've never been able to put a room request in on the app. Not from the first day it was added.

 

[Dug720]

I kind of think that the "fix" is going to be removing the room request fields entirely.

It would make sense to do it. Especially since many people don’t seem to understand the difference between “request” and “guarantee”. (Which is my theory as to why it has been disabled.)

As for the time thing, isn’t there already an “estimated arrival time” slot? Seems that essentially serves the purpose - if the assigner sees an early arrival, they could try if possible to assign a room that is empty the night before, making it available upon arrival.

 

[Fangorn]

Oddly, I've never been able to put a room request in on the app. Not from the first day it was added.

In my experience, it's always been spotty at best, and even when something showed up it was usually incorrect (as in an option for Congress Park at the Poly).

I do think they should just eliminate requests from the online check-in, provided they give you the option to let them know your arrival time and that getting your room early is your top priority. There are other ways to get your requests into the system.

Steve

 

[AngiTN]

In my experience, it's always been spotty at best, and even when something showed up it was usually incorrect (as in an option for Congress Park at the Poly).

I do think they should just eliminate requests from the online check-in, provided they give you the option to let them know your arrival time and that getting your room early is your top priority. There are other ways to get your requests into the system.

Steve

You can still do the arrival time portion. Just no where to check that you want the room ready early right now

 

[AngiTN]

It would make sense to do it. Especially since many people don’t seem to understand the difference between “request” and “guarantee”. (Which is my theory as to why it has been disabled.)

As for the time thing, isn’t there already an “estimated arrival time” slot? Seems that essentially serves the purpose - if the assigner sees an early arrival, they could try if possible to assign a room that is empty the night before, making it available upon arrival.

Yes, correct, they do have a spot for you to put in your arrival time.
The only thing the current method leaves is everyone may not want or need the room early, for whatever reason. If they know they'll be off in the parks they may not bother to check that box so that would potentially mean that room could be assigned to someone who does want it, if that makes sense. I think it would benefit them at least know who prefers it vs who doesn't really care one way or another.

 

[Kevenswife2]

Sorry I asked a question that's been asked many times. I don't have a lot of time on my computer to look through all the posts. When I originally did online check-in I was able to put in my requests, but I've since changed my reservation a couple of times and thought maybe I was being "punished" by Disney for making the changes. I didn't realize it was an ongoing problem for others. Sorry.

 

[GADisneyDad14]

Sorry I asked a question that's been asked many times. I don't have a lot of time on my computer to look through all the posts. When I originally did online check-in I was able to put in my requests, but I've since changed my reservation a couple of times and thought maybe I was being "punished" by Disney for making the changes. I didn't realize it was an ongoing problem for others. Sorry.

Don’t be sorry for asking questions - even if they’ve been asked 1,000 times. We’re all in this together!

 

[AngiTN]

Sorry I asked a question that's been asked many times. I don't have a lot of time on my computer to look through all the posts. When I originally did online check-in I was able to put in my requests, but I've since changed my reservation a couple of times and thought maybe I was being "punished" by Disney for making the changes. I didn't realize it was an ongoing problem for others. Sorry.

No, no, don't be sorry. It was more a point to show that this is a problem that is very common and brought up all the time and the board would benefit by a sticky so others who clearly are having the same problem can see that it's common and happening to everyone