unable to logon

[SharkMeal]

That's horrible, if you all lose your accounts that would be so unfair. Jewelzy, I remember playing against you in mansion-you had like 9000 wins!

Gl in getting this to work.

 

[Eeyore's Pal]

I've been having problems logging in to VMK, on and off the last two-three days. I only have one account. I did log in to Disneyshopping with no problem today.

However, there was an incident about 3-4 months ago, before I started playing VMK, where I could not log into any Disney site. I did the password reset thing and still I could not get in. I just gave up for that day, came back 1-2 days later, and everything worked like normal.

I think it is Disney that may be having the problem, something with the authentication service probably. Hopefully it will be resolved and no one will lose anything.

 

[hdmonkeybug]

if i loose Cloiepooh I will be more than sad
The amount of rare in that account lol
plus hunting down all my friends to get my buddy list back UGh!
I hope this is just a glitch and I will be able to log in again soon

I tried to fill out the "form" page for Guest services but when I hit Submit the next page said "page coule not be displayed" so I dont think it went

Anyone have the actual Email to guest Services???

I have the same problem with the email form to guest services - "Page cannot be Displayed" ARG!!!!

That is exactly what I got, thank you for explaining it better than I could. I doubt all the accounts are gone, but I will give it a day before emailing all over Walt's creation.

I am not waiting, I want to email everyone! NOW! But as stated above, the email form goes nowhere

 

[AmberDaze]

I was able to log in earlier today, but have not tried yet tonight.

Here is the email address for WDW Guest Communications:

wdw.guest.communications@disneyworld.com

Their phone number is: 407-824-4321

 

[jasonpwns]

Gl

Luckly I was not affected hopefully your accounts are ok

 

[Disneychick74]

Anyone having troubles loging in Enter your infor in this thread:
http://www.disboards.com/showthread.php?t=1712239

 

[mordux]

We can log in to our 3 accounts, but can not get into our DMR acccounts at all. Been trying for 3 days, all other Disney pages work but the DMR log in page.

Weird huh

 

[delicious]

I was able to log in earlier today, but have not tried yet tonight.

Here is the email address for WDW Guest Communications:

wdw.guest.communications@disneyworld.com

Their phone number is: 407-824-4321

I emailed them too along with all the other emails and phone calls I have already done. and I called the number you listed and got we can not complete your call due to a system error.

I am not waiting patiently due to the fact I have lost characters before only to be told they were still in the system but they couldn't help me get them back. This is bull. Now they have my main characters held hostage and I am not going to be nice and calm. I want my person, I want my stuff. I worked hard to get my characters to where they are now. lol Fix the problem this time!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

 

[Belle1997]

Well I got on no problems but I see a lot of my friends are not on only have 2 people on my list jumangi and mickeysfriend. Where are you my friends? I am so lonely

 

[SkittleLover]

All four of my Day 1 characters still can not log in. The few others that I have (not day 1) can get on with no problem. Hmmm

 

[Disneychick74]

I emailed them too along with all the other emails and phone calls I have already done. and I called the number you listed and got we can not complete your call due to a system error.

I got the same thing when I tried to call

 

[delicious]

I just got a reply to the email I sent to guest services here it is




Thank you for writing to the Walt Disney World Resort. Your comments are appreciated, and a member of our staff will contact you for further details, if necessary.

Please visit <www.disneyworld.com> for answers to the most frequently asked questions. You may also discover some of the magical happenings at the Walt Disney World Resort.

Again, thank you for your message.

 

[Disney Dreams]

Upate:

I just called (866) 993-6263. (Note to mods: This number is public information and I got it off of Disney.com's web site.

I spoke with someone who looked up my disney.com account and said that I have banned. VMK.com says that I have not been banned so this is a Disney ban, not a VMK ban, however I have ONLY been on VMK. (Makes ZERO sense.)

I explained to the lady I spoke with how many of us have had a very similar situation occur in the last 24 hours. I explained how some with "sub-accounts" have 1 or 2 of them banned but not others. She agreed that it does seem odd.

She is passing my information on to a supervisor to look into further. She has no information as to WHY I was banned other than violating "House Rules" which can be seen here. I know that I have not violated those rules, have not been on any other Disney sites and, again, VMK shows I am not banned.

She agrees something seems very strange, but has no access to additional information.

It appears we are all experiencing the result of some system error. If they get 1 call, it is just 1 call. If they get a mass amount of calls, they will begin to see there is a bigger problem and will have to address it.

I was also advised to send an email to memberservices@disney.twdc.com.

If you have checked to see if you are NOT banned from VMK, be sure to mention this repeatedly when speaking with them. They hear the phrase VMK and want to send you to VMK's support team email. However, once I explained that my ban is Disney-wide and NOT VMK, they assisted me further. If you are in th same position, start dialing people.

 

[cyre]

This so stinks that this is happening to you all. I hope it all gets resolved soon!!

 

[Disneychick74]

I called the # and he said he had heard the problem twice today so apparently there is something going on.
Unfortunatly because that # is the billing Department all he could do was confirm the ban and give me the Email address that is up there^^
calling will deff. help I have a feeling they will get tired of all the misdirected calls lol

 

[mtlhddoc2]

the odd thing, Disneychick my dear is that, alot are thinking it is a DMR issue, but YOU do not have a DMR account!

And, we have other Disney/VMK accounts which work just fine.

PLUS my Toontown account works just fine with the sub-account

 

[SkittleLover]

Upate
If you have checked to see if you are NOT banned from VMK, be sure to mention this repeatedly when speaking with them.



I am still on my friends "friends list". Is there another way to check to make sure I am not banned? All of this really chaps my- you know what! I find it odd that all 4 of my day 1 characters can't log on, but my four non day 1er's can. I know for sure that I haven't done anything to get myself banned from VMK. I'll probably call the number provided here tomorrow. I have to be Mom's Taxi service right now

 

[Disneychick74]

My Response from Disney Customer Service...

Dear Guest,

Thank you for contacting us.

Effective immediately, Disney Online Member Services will be providing
improved Customer Support! We are pleased to announce the launch of our
new FAQ (frequently asked questions) page that offers immediate
assistance and "up-to-the-minute" answers on Member Services related
topics (password recovery, account modifications, and games related
issues). The FAQ will continually be updated based on information from
you, our customers.

Please check out the FAQ now to find a quick answer to your current
inquiry:

http://psc.disney.go.com/guestservices/8499.html

Best Regards,

Disney Online
http://disney.go.com

 

[Hobo Wendy]

Woot Woot ! I called the number posted and found that my account had been unjustifiably banned. After a few minutes and their research into this they found no reason why it was banned and the problem was fixed. While on line with them I tried to login and got into vmk. The ban was on the disney site which controls vmk, so that explains why I could not get on vmk.

So please all of you if you feel there is no reason for this CALL them.

Good luck all.

 

[Disneychick74]

Woot Woot ! I called the number posted and found that my account had been unjustifiably banned. After a few minutes and their research into this they found no reason why it was banned and the problem was fixed. While on line with them I tried to login and got into vmk. The ban was on the disney site which controls vmk, so that explains why I could not get on vmk.

So please all of you if you feel there is no reason for this CALL them.

Good luck all.

When I called that # he said all he could see that I WAS banned and that he could not see any details and that I had to Email the Disney internet group..
Why could they do all this for you and not the rest of us that called??