tink2020
Suddenly Tagless!
- Joined
- Jun 11, 2005
- Messages
- 9,937
So I called at 9:00 this morning to finally make our purchase! 
It took me over 5 hours to get ahold of somebody, but I finally did (although it was my doing, not theirs).
Now they are giving me the line about being "out of luck" on the incentive!!!!!!!!!! I explained that, before I even left Ohio in June, I did not want that whole 3-day-window thing to happen to me. I was advised by these boards (and correctly, I think) to call and make my first contact before visiting, and I should be fine.
I called Guide #1 (my request/referred guide) at that point, and told him my concern. I told him that we would never even take the tour, if that was going to be an issue -- because we absolutely were NOT buying until July or August. He told me it was no problem, since we got the paperwork ahead of time, that rule wouldn't apply.
Well now, I talk to Guide #2 (who we toured with, and were really turned off by) and he acts like I'm a complete idiot. "Who told you a thing like that?" Were his exact words. So I told him that #1 and others had all assured me of that, and that (I thought) I had taken the appropriate steps to make absolutely certain that this would not happen. He tells me he has to talk to his manager, and he'll try to call me back later today with an answer.
I thought this was the easiest part!!!!!!!!!!!!!!!!
Please tell me that this doesn't have to be indicative of our "future" with DVC! 
Suddenly this process isn't as exciting as it is disheartening!
ETA: Ok, I'm on hold now to get this guide thing straightened out. I am being connected to a manager to have only guide #1 listed, and hopefully not have to deal with #2 again. He is pushy and rude, and I'm not even sure how we got put on "his list" to begin with! That and the fact that, really I feel like we should deal with one person all the time anyway, so we get some consistency! So I'd rather it be someone I at least trust!
It took me over 5 hours to get ahold of somebody, but I finally did (although it was my doing, not theirs).Now they are giving me the line about being "out of luck" on the incentive!!!!!!!!!! I explained that, before I even left Ohio in June, I did not want that whole 3-day-window thing to happen to me. I was advised by these boards (and correctly, I think) to call and make my first contact before visiting, and I should be fine.
I called Guide #1 (my request/referred guide) at that point, and told him my concern. I told him that we would never even take the tour, if that was going to be an issue -- because we absolutely were NOT buying until July or August. He told me it was no problem, since we got the paperwork ahead of time, that rule wouldn't apply.
Well now, I talk to Guide #2 (who we toured with, and were really turned off by) and he acts like I'm a complete idiot. "Who told you a thing like that?" Were his exact words. So I told him that #1 and others had all assured me of that, and that (I thought) I had taken the appropriate steps to make absolutely certain that this would not happen. He tells me he has to talk to his manager, and he'll try to call me back later today with an answer.
I thought this was the easiest part!!!!!!!!!!!!!!!!
Please tell me that this doesn't have to be indicative of our "future" with DVC! Suddenly this process isn't as exciting as it is disheartening!
ETA: Ok, I'm on hold now to get this guide thing straightened out. I am being connected to a manager to have only guide #1 listed, and hopefully not have to deal with #2 again. He is pushy and rude, and I'm not even sure how we got put on "his list" to begin with! That and the fact that, really I feel like we should deal with one person all the time anyway, so we get some consistency! So I'd rather it be someone I at least trust!
If nothing else, I trust this guide 150% more, so hopefully at least I will feel like I'm hearing the truth. Or, you know, that he's at least LISTENING to me -- which is something #2 also fails to do.
. Anyhow, Congrats and welcome home neighbor!
