Did you get the pin code in e-mail? i got mine in e-mail and was able to just go right through e-mail and it brought me up to the where I could choose my days for my vacation and once I did that and chose my resort it automatically applied my pin.. I tried putting all my dates in without looking at my pin first, and nothing was available turns out the pin date starts right in the middle of our trip so I had to do a split stay..