My understanding is that turn down service is now only available at club level rooms. I think it used to be a perk at all the deluxe level resorts but now it is restricted to club level only. I don't know if it can be requested at non-club level rooms. When we stayed at the Grand Californian in 2004 we had turn down service in a standard theme park view room. When we returned in 2006, turn down was at club level only. We had turn down at Animal Kingdom Lodge last year but we were staying club level.