Trouble installing DING! after it was taken off my computer...

[sweet maxine]

I've called Southwest several times about this, and they just don't seem to supply any assistance with installation of the Ding! program. I've looked through the old posts via the search function here, and even read some posts on flyertalk.com about Ding!, but I just can't seem to remedy the problem.

I have re-installed Ding! to my computer, but I keep getting a "communication error" message, and my icon is covered with an exclamation point. This is driving me crazy, as I've had this program installed since it was first started, and now I'm no longer able to access Ding! fares.

Does anyone have any new ideas? I've already checked to see if it was a firewall issue. With the new installation process that I go through, I did not notice any screen at which I would be given the ID# for installation, nor did I see a screen to input my home airport. Has all this changed?

Thanks for any help! I'm ready to pull my hair out over this!

 

[gigi1313]

i'm not sure... i struggled w/installing DING recently and when i restarted my computer it worked perfectly... might be worth a try...

 

[sweet maxine]

I'm going to keep trying, and maybe call Southwest again. I'm hoping someone there will give me just the one bit of help I need.

 

[CarolA]

Is this a personal or work computer?

If it's a work computer you may be out of luck. There are corporate firewalls that pretty much prevent Ding.

 

[sweet maxine]

I'm still having trouble. As of now, I finally have the "connect now" area showing up when you right click on the Ding icon. It still is covered with an exclamation point, and the error message shows up that communication is not available.

Can someone help me? I'm about to pull my hair out over this!!

 

[tinkamom]

I recently had this problem and was advised to check if internet explorer was the default browser. This fixed the problem. First you may want to try right clicking on the Ding icon and clicking connect.