Tron Line - No ECV's, Move to Wheelchair?

[Ryoukoe]

Due to issues I have with my back, I cannot stand or walk for long periods of time, which necessitates me renting an ECV when we go to Disney. In the past I have always signed up for the DAS pass, but obviously with the rules changes I am running into issues. My biggest one is this...when I come to a line, which Disney has told me through DAS all lines are ADA compliant, that I cannot use my ECV in, they expect me to move into a wheelchair they provide. I cannot push myself or "walk" myself using said wheel chair. The amount of contorting and everything that would require me to do would cause tremendous pain and issues to my back. The other option is someone in my party can push me, if I am lucky enough at the time to have someone in my party able to do so. This past trip, my sister was exhausted, she did not have it in her to push me through the line for 50 minutes for us to ride Tron. But also, I shouldn't have to rely on a family or party member to help me get through a line when Disney removed something because they said they were compliant yet obviously they aren't! Before, when we used the lightning line side of things, I could use my scooter to get up to the part where they asked me to exit the ECV, I would, I would get on the ride and then get back on my scooter.

In the end, we couldn't ride the ride because there were no options. When we went to space mountain they put us in the lightning lane because the original had stairs and I couldn't go through it and the line for jungle cruise was the same, they gave us a time to come back. Is it just me? This is a new ride, should I have broached this ride differently in terms of accomodations? Conversations with DAS when I try to explain their reasoning of the use of a wheelchair get me nowhere, there is nothing wrong with my legs or arms, its my back.

 

[lanejudy]

There are several attractions that require an ECV user to transfer to a wheelchair. The challenge is typically related to limited space for parking ECVs at the ride load area. It doesn't mean the queue is not ADA accessible -- which pertains to the lack of physical barriers, width, level/slope and turning space. ADA standards were designed based on wheelchair use.

Jungle Cruise has actual steps in the queue, which is a physical barrier making it inaccessible to mobility devices. That's why anyone with an ECV or wheelchair is directed to an alternate entrance (possibly with a return time).

DAS will not be provided for mobility-related needs. Some options include:

• You can certainly ask at an attraction if there is a CM available to push, though they are not required to provide that.
• You can also ask if there is any alternative -- such as your sister and nephew wait in the queue and you join them via the LL.
• Another option is to buy a LL if that shorter queue is easier for you to manage.

 

[Evita_W]

Honestly, there is absolutely NO excuse to design queues without keeping ECVs in mind for new attractions like this. I understand older attractions or ones that retrofit old buildings, but for new attractions, there is no excuse. I don't think you should have to purchase LL to get accomodations, the long standby queue is simply not workable for those in manual wheelchairs and should automatically be given a return time, especially those that are using ECVs and are being forced to transfer to a manual chair.

I also think ADA needs to be updated to reflect all mobility devices, not just wheelchairs, but there is a lot that needs updating with ADA laws in general.

 

[bluecruiser]

Good info/points by both previous posters. I wanted to add my experience
from my last trip where I rode Tron in 2023 as a solo party using an ECV - see below. As mentioned, there is no guarantee there would be a CM available to push you in a wheelchair.

Following up with my experience on Tron last week. I ended up not taking my power chair this trip. Since I was using an ECV, I asked a CM near the start of the standby line for the procedure to follow. He had to get permission from his lead, but he took me through the queue in a wheelchair (using some backstage areas to bypass parts of the queue). I was lucky that I didn't have to wait a long time for a train with the standard back car (since I can't do the regular ride seats due to size as well as arthritic knees).