edk35
DIS Legend
- Joined
- Jul 18, 2004
- Messages
- 11,398
WE checked in on Wed. Aug. 15th into a dedicated two bedroom and moved to BWV on Monday Aug. 20th. We loved the resort but we did have a few problems but not enough to ruin our stay or make us NOT want to stay at our home resort. My only requests were Grandstand and not to be put into a handicapped room and she offered us Paddocks room ready at 2:15 when we arrived. I told her I would rather wait for something else and she had a room in Grandstand but the bldg. was the one furthest away or she had a room in Congress Park. I told her Congress Park was fine and I asked her.... if it was a handicapped room and she said no. Well we checked in about 4 and when we first got into our room I thought the kitchen counters looked low and it looked like it was modified for someone with a wheelchair and then I noticed the bathroom in the master bedroom was different and no sink vanity either. The guest room was not modified at all.It had the nice large vanity at the sink for my kids to put their toiletries. I just felt really disappointed on our very first stay especially when I asked her at check in "is the room in Congress Park a handicapped room". We would have stayed in Paddocks if I could have had a non handicapped room. I called back to the front desk and they assured me that I didn't have a handicapped room and that all the rooms were like this now. Being new to DVC I said okay. Well the next day (Thursday) I just kept thinking..."I thought we would have a separate shower and the vanity for us to put our stuff...I remember the models from Jan. having that but we also looked at a lock off and 3 bedroom villa so maybe I was wrong in thinking that..... so I called from MK that day and she looked it up and said we did not have a full handicapped room but a modified one. She said she would/could move us the next day on Friday without charging us, but we would have to have bell services take our things and wait until the room across the hall was ready probably 4:00. SO we packed up that Friday morning before heading to AK. We went to the desk to get new room keys and move into that room after 4 and all that was done were the beds were changed and there were fresh towels and liners in the trash cans. The PLACE WAS FILTHY. The carpet was dirty.....BIG TIME, the one shower had tons of hair stuck to the walls, the floors had visible YUCK on them in the bathroom and kitchen. The fridge was filthy...looked like someone took a bunch of poppy seeds from bagels and threw them in the fridge. My dh started vacuuming up gold fish crumbs, a dead roach and just filth on the rugs. I started clorox wiping the bathrooms down when finally I called housekeeping and they sent a lady up to look at it..SHE WAS SO UPSET and kept apologizing. SHe said WE SHOULD NEVER EVER HAVE TO CLEAN when we move into a room that has been cleared and turned over as cleaned. She took about 3 hours and cleaned that 2 bedroom villa from top to bottom...... she even changed the beds again. She was so apologetic. Okay.....now when we were packing up on Friday morning we were rushing around and we left a couple of items by accident.... stuffed animal in my youngest son's bed and my brand new (never worn) bathing suit in the room we moved out of. I called the same day we moved and noticed they were missing AND THEY WERE NO WHERE TO BE FOUND. Lost and Found called me 2 times while we were at SSR and another after we left and moved to BWV and still no luck. So I am guessing.....they were taken my house keeping. I can't imagine anyone wanting my bathing suit either.So that was 80 bucks down the drain. LOL
We did enjoy the stay and enjoyed Congress Park.....loved the pool and the ease of walking to DTD. We enjoyed BWV for our 3 nights but we all said we preferred SSR. We saw our guide on Sunday...he asked us to stop in and say hi to him on our first stay and we did. HE asked us how the stay had been thus far and we mentioned about the room not being clean and about a group of 14 of us not being picked up until almost an hour after closing at Typhoon Lagoon on their evening EMH on Sat. HE said that was not good and he apologized. He gave us three 15 dollar Disney Gift cards for the kids and he gave us 5 fast pass cards with 3 fast passes on each card. He wanted to make the wrongs right so to speak. He also asked me to please email him when we arrived back home with the problems we experienced so that he could forward them to the powers that be because if DVC members don't let them know what problems we encounter they can't be fixed. So he said "please send me a bullet email with what went wrong along with the what went right" LOL I told him that Jane from House Keeping did a wonderful job on our room when we moved and he would like to mention that to the House Keeping Dept. I also called them and the front desk to commend her for doing such a great job. Plus I tipped her while she was cleaning that room for us. Anyway......just wanted to give our impression on our first ever DVC stay at SSR and let others know that DVC wants to know when things don't go right or we have problems. They really do.
Oh and one more thing.....the only thing wrong with the 2nd unit was the doors to the washer/dryer were off the track on one side so we reported that, in the first unit at SSR the bathroom light in the guest room was flashing like a strobe light so they fixed that. Then at BWV our dryer took forever (like 3 cycles on high)...so I called about that so they could get that looked at before the next visitors arrived. But all in all....a great trip.....we liked both resorts but prefer SSR.
We did enjoy the stay and enjoyed Congress Park.....loved the pool and the ease of walking to DTD. We enjoyed BWV for our 3 nights but we all said we preferred SSR. We saw our guide on Sunday...he asked us to stop in and say hi to him on our first stay and we did. HE asked us how the stay had been thus far and we mentioned about the room not being clean and about a group of 14 of us not being picked up until almost an hour after closing at Typhoon Lagoon on their evening EMH on Sat. HE said that was not good and he apologized. He gave us three 15 dollar Disney Gift cards for the kids and he gave us 5 fast pass cards with 3 fast passes on each card. He wanted to make the wrongs right so to speak. He also asked me to please email him when we arrived back home with the problems we experienced so that he could forward them to the powers that be because if DVC members don't let them know what problems we encounter they can't be fixed. So he said "please send me a bullet email with what went wrong along with the what went right" LOL I told him that Jane from House Keeping did a wonderful job on our room when we moved and he would like to mention that to the House Keeping Dept. I also called them and the front desk to commend her for doing such a great job. Plus I tipped her while she was cleaning that room for us. Anyway......just wanted to give our impression on our first ever DVC stay at SSR and let others know that DVC wants to know when things don't go right or we have problems. They really do.
Oh and one more thing.....the only thing wrong with the 2nd unit was the doors to the washer/dryer were off the track on one side so we reported that, in the first unit at SSR the bathroom light in the guest room was flashing like a strobe light so they fixed that. Then at BWV our dryer took forever (like 3 cycles on high)...so I called about that so they could get that looked at before the next visitors arrived. But all in all....a great trip.....we liked both resorts but prefer SSR.
