I've since rebooked with Expedia for December, but today I emailed John Dunscombe at TCD and enclosed a copy of this email that I received from Suzanne Lindress from TCD.
We understand that you have been in contact with Excel Airways regarding the recent change to your forthcoming holiday and have raised the question regarding the seat pitch in our Sunshine First cabin. We can confirm that the specification of our Sunshine First cabin remains unchanged and all services will remain the same. In addition, as per the letter recently sent to you, we are now delighted to announce that all classes on the aircraft will benefit from leather seating. We apologise for any confusion that has arisen and trust this answers your query but should you have any further questions regarding your holiday please do not hesitate to contact our customer services department on 08709 904 545 or 08709 904 899. Finally, may we take this opportunity to wish you and your party a very happy holiday to Florida. Yours sincerely, Travel City Direct
Therefore I would just like to reiterate again that it wasn't just about the 4", it was about the fact that I was 'misinformed'. I feel my original email to them was justified, I was told one thing by TCD then only found out that they had changed their seat pitch via The Dibb. I do not feel that TCD's response was necessary and caused a lot of distress.
I had an operation on my foot 10 weeks ago that is not healing, I have to go back to the specialist. I've had to forego 2 concerts, including a Britney Spears one tonight. The holiday was my bit of light at the end of the tunnel and I was gutted when I first read his email to me. Imagine if it had been my honeymoon or wedding? (It was actually our 3rd wedding anniversary and we went there for our honeymoon so it was going to be a special trip for us). I'm glad I rebooked and it's given my foot an extra couple of months to heal, but TCD (or any other tour operator) should not be allowed to treat customers with such contempt.
