Ok... well... this Pop Century stuff needed it's own post anyway.

Let's see... it all started with check-in. The front desk people were totally confused when we got there. We told them who we were, filming a show, room already paid, etc, etc, and she just looked lost. So they had to get about 5 CMs before someone knew who we were, where are rooms were, and to give us our packet of goodies. DH was NOT a happy camper at this point. We were tired and not in the mood to stand around at the check-in for an hour. But it finally got sorted out... our rooms weren't ready so we went to the food court and left our bags with the luggage department.
After eating we went back to the front desk and were told our rooms were ready. We had already been given keys so we headed off. Our family had stayed at PC before in the 70's section. This time we were way, way, way, in the back. Probably the farthest building a person could possibly get. (so much for being TV stars, huh?) So we get to our rooms and guess what, the keys don't work.

None of them. (we had three rooms). So we were able to find a luggage guy walking by and told him the problem. He contacted the front desk for us to tell them we needed new keys and also took our names to go and get our luggage out of storage. Well, time goes by, and someone FINALLY brings our keys. Probably like 30-45 minutes later. So we get into our rooms and wait for our luggage. And wait, and wait, and wait.

I called down to the luggage place and I guess that guy never did tell them we needed our bags, but they apologized and said they'd send them right over. So we wait, and wait, and wait, and wait again. I am freaking out because we are supposed to go to Epcot to meet the producers to talk about our filming day (which was that very next day) and we had to change clothes because we were all in jeans and stuff from home.
So anyway, the luggage finally came. I was mad, but we had to hurry. That whole check-in process had already wasted several hours. We were only going to suffer out 2 nights in those rooms before moving over to BWVs (at our own expense) to really start our vacation.

So we ran out of there quick!
We were gone that whole next day for the filming. Remember in my earlier post the kids and grandparents headed back to the resort around 10:30 pm to go to bed. Well, they got into their room and the adjoining door had been shut... probably by the mousekeeper... so the kids couldn't get to their beds. We hadn't given them our key. (totally our fault to think the door would still be open) So my mother-in-law calls down to the front desk and requests to be let in to the other room. They tell her they are sending someone "right over". (yes we've heard this before) Well, I guess they waited as long as they could... over an hour... and made 2-3 more calls... but nobody ever came. So the kids fell asleep in their clothes on the floor.
When dh and I got back to the room we instantly noticed the door was shut and the kids were not in their beds.

So I went into a panic, and practically had a heart attack. We knocked on the room dividing door and woke everyone up so the kids could get their pj's on and go to bed.

They were both crying from exhaustion.
So I called the front desk that night and complained. Then also called the next morning as we were checking-out to talk to the daytime manager. They apologized but did nothing. Not that I expected anything. We were glad to leave and probably won't ever be back. I also told the producers about all the trouble we had. But there really wasn't anything they could do at that point. It was over.
On a positive note, we LOVED our stay at the BWVs.

And then we went back to WDW 3 weeks later and LOVED our stay at VWL. We've stayed at almost every WDW resort so I know those problems aren't the norm. It is hard to go to WDW and let someone else take care of your plans. I am use to having my own reservations, my own confirmation #'s, and in this situation we were totally at the mercy of the CMs knowing who we were and why we were there.
Told you it was a long story!
