Total Nightmare @ Disney

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But Disney policy does not say "Starts at 3PM", in fact there is no such thing at all. This phrase/excuse was invented to cover a problem and since many people not familiar with what should be, they as you say, go to park, eat and so on, instead of getting what they suppose to. Sorry but I expect Disney to follow same rules other resorts do, we are not talking about some 3 rooms motel in a middle of nowhere, we are talking about respected business.

To be precise, from the Disney general terms and conditions associated with package reservations...

"Check-in time is typically between 3 and 4 p.m., and check-out time is normally between 11 a.m. and 12 noon. (During peak periods, check-in may be delayed one to two hours.) Most hotels will store luggage for guests arriving before check-in time and/or departing after check-out time."

Source: http://disneyworld.disney.go.com/media/ibc/DisneyWorldIBC/Descriptions/popups/popup_terms.html
 
If that's all that checking in is, you can do that as early as 6:00 am! So, if you can tell the resort that you're there at 6:00 am, but might not get into your room until 5:30 pm, what is the significance of the "3:00 pm"? I guess it's more what you'd call a guideline than an actual rule

And THAT sounds like a Disney policy, arrrggghhh!
 
To be precise, from the Disney general terms and conditions associated with package reservations...

"Check-in time is typically between 3 and 4 p.m., and check-out time is normally between 11 a.m. and 12 noon. (During peak periods, check-in may be delayed one to two hours.) Most hotels will store luggage for guests arriving before check-in time and/or departing after check-out time."

Source: http://disneyworld.disney.go.com/media/ibc/DisneyWorldIBC/Descriptions/popups/popup_terms.html

Thanks for posting that.
 
I guess for me the problem with this topic is the word TOTAL. Is it just me or does that mean the ENTIRE (TOTAL) vacation was a nightmare?

Title is misleading.
 

I think Disney is doing enough price gouging across the board that they can certainly afford to hire extra mousekeepers. I don't really understand why I'd have to pay extra to have my room ready by the official check-in time. Perhaps Disney should say check-in is at 4pm or 5pm and then no one could complain.

Sorry, but that is a cop out. Apparently they cannot have all the rooms ready, doing things they way they are now. So, if you want all the rooms ready at check in time, what do you want changed? Would you pay more? Do away with another service?:confused3

I'm really wondering what workable ideas posters have. It is easy enough to say they should just do it with the resources they have now. They either can't or won't. So what would you have them to in order to guarantee you a room right at check in time?

Does someone have a solution?:confused3 It is super easy to complain, but not so easy to make it happen without changing something.
 
My last trip to WL I arrived early in the am and did not get my room until way after 3. I sweetly tried to ask the mgr if I could leave the purchases from the gift store with my luggage since I did not expect to have them when I left for dinner. I got a rude lecture that the rooms could not possibly be ready etc. etc. Rude!!! I did not complain or be demanding or anything!! I think the twerp at Wl should be fired.
 
Honest question: Would you all be happy to pay an additional $50 a night for Disney to hire more housekeepers in order to get all the rooms ready in a 4 hour window? Or do you think they should kick people out earlier, or make check in later? Because it is apparent they cannot get the rooms ready with the help they have in the window of time that they have. Which part would you want to change?

This is exactly what I'm talking about when I use the word "apologist." You are speculating about things you have no direct knowledge of in defense of Disney's clearly incorrect handling of a common issue that almost every hotel and/or resort anywhere handles better. Where did the $50 per night figure even come from? Thin air?

If you want all rooms available right at the time check in opens up, what would you do to make it happen?

I would ask Disney to take lessons from pretty much everybody else who manages to do it just fine.

I mentioned this earlier in the thread, but it bears repeating. I travel 15 to 25 weeks every year for my profession. It's been 18 weeks already this year and it's only September. In fact, I am posting this from a hotel right now, as probably half of my DIS posts have been over the years. I have stayed in almost every brand and level of hotel that exists, from Motel 6 to Fairfield Inn to Hyatt to JW Marriott.

Check-in time is the time that you can take occupancy of your room. That's how it is, apples-to-oranges comparisons with dinner check-ins notwithstanding. The entire industry knows this. Everybody else meets this guideline with something approaching 99% success. Yes, exceptions happen. They are exceedingly rare. Except at WDW.

If others can do it, so can Disney. In fact, others should be following Disney's lead, rather than the other way around.

My confirmation for October 27 says "check-in after 3:00 pm check-out before 11:00 am"

I typed it word-for-word. This is exactly what it says. Your confirmation doesn't have the word "after" 3 pm???

What do you think that magic word, "after," means? Why is it you think it gets them off the hook somehow? 3:00 pm + 1 second is AFTER 3 pm. If check-in time is 3 pm, then it is unreasonable for anybody to expect to check in prior to 3 pm. Likewise, it is unreasonable for them to expect somebody to wait for their room if they try checking in at 3 pm or later. This is something they should fix, period.

As doconeill already explained, as things stand now there is no point in even stating a time for check-in. It's the same whether you try checking in before 3 pm or after -- in both cases, you'll either be allowed into your room or you won't. In both cases you'll have to find some way to kill time until the room is ready or you won't. What is the difference? They may as well say check-in is any time on day of arrival. The net result is exactly the same.

And I can't stand it when anyone who posts an argument supporting Disney is called an apologist.

It's not anyone posting an argument supporting Disney; it's those who post arguments supporting or defending Disney even when Disney is clearly in the wrong or otherwise undeserving of support.

In any case, "apologist" is the most descriptive term that's useful, and it isn't intended to be insulting. People aren't being called Disney sheep or drones or worse.

http://dictionary.reference.com/browse/apologist

David
 
This has seriously turned from one person getting a free upgrade to arguing about if a check in time is right????? :confused3 What are we learning here today kids?:confused3
 
This has seriously turned from one person getting a free upgrade to arguing about if a check in time is right????? :confused3 What are we learning here today kids?:confused3

That discussions often drift off of the original topic. It's human nature.

David
 
Sorry, but that is a cop out. Apparently they cannot have all the rooms ready, doing things they way they are now. So, if you want all the rooms ready at check in time, what do you want changed? Would you pay more? Do away with another service?:confused3

I'm really wondering what workable ideas posters have. It is easy enough to say they should just do it with the resources they have now. They either can't or won't. So what would you have them to in order to guarantee you a room right at check in time?

Does someone have a solution?:confused3 It is super easy to complain, but not so easy to make it happen without changing something.

Huh? Why is "Disney should change the check in time to 4pm" a cop out? If a company can't get the rooms ready by 3, then it seems perfectly reasonable to reevaluate policy and push the check-in time back.

Why is the ONLY solution you're proposing to charge guests more? Oh, because you maybe are trying to force people into agreeing that an overdue check in time is acceptable. In the world of logical fallacies, that is called a False Dilemma.
 
I think Disney is doing enough price gouging across the board that they can certainly afford to hire extra mousekeepers. I don't really understand why I'd have to pay extra to have my room ready by the official check-in.

I have to agree here,the decades of raises have been quite enough thankyou!:thumbsup2
 
So when does after become to far after? If 3:15 is ok, is 3:30? Or how about 3:45? I believe one poster(maybe the OP I'm getting a bit confused here) complained when their room was 1 hour late getting released to them.

Honest question: Would you all be happy to pay an additional $50 a night for Disney to hire more housekeepers in order to get all the rooms ready in a 4 hour window? Or do you think they should kick people out earlier, or make check in later? Because it is apparent they cannot get the rooms ready with the help they have in the window of time that they have. Which part would you want to change?

If you want all rooms available right at the time check in opens up, what would you do to make it happen?

So in order for them to do what they actually suppose to do, I have to actually pay more,:confused3 since when Disney problem became my problem? Maybe we should all stop feeling sorry for Disney just because it is Disney and look at this like at any other business. Seriously, it is getting too far. Or even better, lets all, Disney and us be very understanding and break rules left and right. They will let us in room by 7PM, we will sneak in extra people in room, make 4yo. lie and say they are only 2. You know understanding works both ways.
 
What do you think that magic word, "after," means? Why is it you think it gets them off the hook somehow? 3:00 pm + 1 second is AFTER 3 pm. If check-in time is 3 pm, then it is unreasonable for anybody to expect to check in prior to 3 pm. Likewise, it is unreasonable for them to expect somebody to wait for their room if they try checking in at 3 pm or later. This is something they should fix, period.

As doconeill already explained, as things stand now there is no point in even stating a time for check-in. It's the same whether you try checking in before 3 pm or after -- in both cases, you'll either be allowed into your room or you won't. In both cases you'll have to find some way to kill time until the room is ready or you won't. What is the difference? They may as well say check-in is any time on day of arrival. The net result is exactly the same.

David

So should they not state any time at all (after or before) when guests can check-in?
 
To be precise, from the Disney general terms and conditions associated with package reservations...

"Check-in time is typically between 3 and 4 p.m., and check-out time is normally between 11 a.m. and 12 noon. (During peak periods, check-in may be delayed one to two hours.) Most hotels will store luggage for guests arriving before check-in time and/or departing after check-out time."

Source: http://disneyworld.disney.go.com/media/ibc/DisneyWorldIBC/Descriptions/popups/popup_terms.html

[I tried to post earlier from my phone, but apparently this thread was way too much for it to handle... ;)]

This the best information we've had yet...unfortunately I don't know if they communicate this very well at all.

Also, Disney knows very well when peak times are - they could easily have adjustable, posted check-in times to account for that.

I'd be fine if in July they told me check-in time was 5pm - if that's when my room would be ready.

And it also means there is even less of an excuse of the cases that mousekeeping has released a room they haven't cleaned yet, if they really don't have to have it done by 3pm.

And one other item - I'm not saying every room has to be done at 3pm. Not everyone checks in at 3pm. Some come later. But Disney has the numbers to know how many they DO need to have done.

I've heard Disney is using a very rigid room assignment system (i.e. I'm assigned Room X days in advance. No matter what time I check in, that's my room, ready or not). I don't know if that's true but I wonder if that's part of the problem.
 
So should they not state any time at all (after or before) when guests can check-in?

That's the point. They say check in is after 3 (at some resorts) or after 4 (at other resorts). Why bother? The situation is the same for guests whether they try checking in at 8 am or 4 pm. They may be able to occupy their room, or they may not be able to occupy their room. What's the point of assigning a time for check-in if there's no difference before or after?

They have the time between 11 and 3 to prep the rooms. They (apparently) aren't doing that with a high enough success rate. Maybe they need more cleaning staff. Maybe they need a figurative kick in the pants. I don't know.

David
 
[I tried to post earlier from my phone, but apparently this thread was way too much for it to handle... ;)]

This the best information we've had yet...unfortunately I don't know if they communicate this very well at all.

Also, Disney knows very well when peak times are - they could easily have adjustable, posted check-in times to account for that.

I'd be fine if in July they told me check-in time was 5pm - if that's when my room would be ready.

YES! I'd be fine with that too. Just deliver what you promise and no one could really complain.

In our case, we cut short our trip to DTD so that we could be back at WL waiting on 3pm check in. Which of course turned out to be a huge waste of time since we ended up having to leave for dinner ADRs before our room was ever ready. If we had KNOWN ahead of time that it would be after 4, then we could have stayed at DTD and not felt inconvenienced/grumpy/etc.
 
That's the point. They say check in is after 3 (at some resorts) or after 4 (at other resorts). Why bother? The situation is the same for guests whether they try checking in at 8 am or 4 pm. They may be able to occupy their room, or they may not be able to occupy their room. What's the point of assigning a time for check-in if there's no difference before or after?

They have the time between 11 and 3 to prep the rooms. They (apparently) aren't doing that with a high enough success rate. Maybe they need more cleaning staff. Maybe they need a figurative kick in the pants. I don't know.

David

Then, they don't even need to state a check-in time. If there is no specific check-in time, then guests don't have legitimate grounds to complain. Right?????
 
Then, they don't even need to state a check-in time. If there is no specific check-in time, then guests don't have legitimate grounds to complain. Right?????

I think there needs to be a stated check-in time. It just needs to be something that they are actually able to provide. :)
 
I think there needs to be a stated check-in time. It just needs to be something that they are actually able to provide. :)

How about 11:59 pm on check-in date?

LoL
[kidding]
 
Sorry, but that is a cop out. Apparently they cannot have all the rooms ready, doing things they way they are now. So, if you want all the rooms ready at check in time, what do you want changed? Would you pay more? Do away with another service?:confused3

I'm really wondering what workable ideas posters have. It is easy enough to say they should just do it with the resources they have now. They either can't or won't. So what would you have them to in order to guarantee you a room right at check in time?

Does someone have a solution?:confused3 It is super easy to complain, but not so easy to make it happen without changing something.

*
How bout hiring MORE housekeepers to keep up with the guests coming into the resorts!? Remember, too, attendance is down, that is why they are offering discounts on resorts and the so called FREE Dining. But guests are not breaking Disney's door down either. They have increased prices in everything yet, they are offering guests discounts to stay on property. But with the recession going on right now, people just aren't traveling like they were a few years back.
 
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