Told No Room Request Until Day Before Arrival?

[mommy2kh]

We are staying at POFQ arriving Wednesday. I just called the hotel directly to make a room request (we need connecting or adjoining rooms) and was told that room requests cannot be made till the day before I arrive. Is that true?

 

[disnut8]

That's sort of true. You can make your requests at any time through Central Reservations and they will be noted on your reservation. The rooms are not given to the individual resorts until a few days before you arrive and then your room will be assigned at that time. I don't know exactly what the person you talked to told you but your request will not be granted or denied until just a few days before you arrive. Because the resort hasn't even gotten your reservation yet.

Best thing to do is to call Central Reservations and make your request through them. Then let the room controller at the resort handle it. Connecting rooms are generally a bit harder to get but adjoining rooms shouldn't be a problem. When you check in, if your rooms are to your satisfaction, then ask to be switched somewhere else.

 

[LakeAriel]

I hope you made the request when you booked, did you?

 

[TammiMcMan]

Unfortunately, I'm not sure that you ever know exactly who you're talking to. Many of the calls, even those that seem direct to the resort, are handled by a call answering center. You may have ended up talking to someone at guest services for all you know. If you didn't put the request on your orginal reservation, it's most likely too late to do so now. All your information has probably been downloaded to the resorts computer system (3-5 days prior to your arrival). At this point in time, your best option is probably faxing your request to the room assignor at POFQ, 407-934-5353. There seems to be some discussion about whether or not they even look at them, but at least you know it went directly to the right person.