In mid-May we checked into BWV studio. We called house keeping for a toaster,it arrived shortly. DW tried to toast a bagel,toaster didn't work. I called housekeeping and before I could even tell them the problem,the girl said "the toaster doesn't work,does it" .When I concurred, she went on to explain that they thought it was broke. Now,it's no big deal,even a little funny, but if they thought it was bad, why didn't they just plug it in and check it real quick. The 2nd one was brand new,right out of the box.