WHY do you say that? Customers make service good or bad by the WAY they tip. If everyone had an automatic service charge of 20%(let's say it was a rule that a customer couldn't tip anymore than that, let's say, but they would HAVE to be required to pay that 20% service charge no matter how bad the service is), that service wouldn't be as good as it sometimes is, because there's not incentive to do better. What reason would they care if the food was right or if you were happy if they would know the money will be there anyways?
The percent going now-a-days is 20% today for good service. He knew he could have received that or a higher tip even. He has common sense and knows what the norm percentage is for good tips. So he knew he could have had 20% plus if he wouldn't have messed up so majorly. Especially, due to his hugging.
He didn't make up entirely for the mistake. NO ONE'S TIME can be made up no matter WHAT YOU DO, you cannot get back someone's time. That is the truth.
32yrs old
Avoiding the question once again. You still didn't admit to me that you would EXPECT MORE PAY FOR MORE WORK in that Jane Doe scenario.
They tip for many reasons, NOT just for the overall experience. The overall experience has something to do with the amount of work they put into it. WHY do you think it doesn't?
But we don't pay a couple of bucks or even a penny to the fast food cashiers that do the same or less amount of work, WHY would it be FAIR to everyone that does the same type of job(same or less work) for one person to receive a tip for good service, but not the other for good service? It wouldn't be fair to pay someone "a couple of bucks" for handing me that pasta dish at Applebee's when I can't tip the cashier that puts together my burger at Wendy's. It's not fair to tip you, but not them when they put more EFFORT and did MORE WORK than you did just because you make less money from your employer.
I am right. The workload is the same for BOTH JOBS, sometimes LESS WORK even at non-fast food restaurants. Assigned work has ZERO to do with HOW MUCH WORK and how HARD WORK certain tasks are. You know that is the truth.
If I am wrong, HOW COME, asking you to name some things you haven't came up with ANYTHING they do more for a to-go order that is picked up inside, huh? Since you cannot come up with anything, you are proving me right, not wrong.
Also, if I am so wrong, how come you keep avoiding my question about Jane Doe's workload being more that she should deserve a higher tip than when she has a lesser load? Is it because as you said:
In a way, you have answered the question by saying that as far as I am concerned.
As I said before, what someone makes per hour is MEANLINGLESS to what WORK they did for you.
Mangement expects customers to tip? NO, management cares about staying in business, finding an EASY WAY OUT OF PAYING TO-GO SERVERS MORE. That's what that is about.
When you order it over the phone and it's ready when you go inside, which all they have to do is ring up my credit card and I sign.
That's a personal decision and it's NOT part of the service. I do that at home BEFORE, BEFORE, BEFORE, BEFORE I call it in. If I don't know what I want, I don't place my order until I am ready, so you cannot count that in the service, since that action occurs BEFORE the service begins, DUH!!
Placing an order sometimes has taken more time at McDonald's than at Applebee's when I have ordered "AS IS" their pasta dishes to-go.
The time it takes to put my order into the computer, well that's done when I am at home if I get a to-go order and if I don't call it in, that's the same amount of time as it does for a fast food cashier to put in my order, no different there.
I sure would and most of the rest of the world would too. Not too many people like waiting. That's why a lot of people call their to-go order in instead of waiting until they get there to place their order, DUH!!
and i feel sorry for any server that has come in contact with you.
