Tip added without my permission?

[Lewisc]

You know this has happened to me in Disney, not once but 2 separate trips. We were using the dining plan and had a credit card attached to our accout for. Extras like a cocktail or whatever wasn't included. The waiter at LeCellier added a nice little tip for himself once and on another trip we had it happen at OHana, both times we got it rectified at our resort front desk and for that reason I will not attach a credit card to my account ! So watch those receipts !!

The DDP hasn't included tips for years. Did you leave a cash tip? Did you include a tip for the drinks with a tip for the meal?.

 

[ssawka]

You know this has happened to me in Disney, not once but 2 separate trips. We were using the dining plan and had a credit card attached to our accout for. Extras like a cocktail or whatever wasn't included. The waiter at LeCellier added a nice little tip for himself once and on another trip we had it happen at OHana, both times we got it rectified at our resort front desk and for that reason I will not attach a credit card to my account ! So watch those receipts !!

At Disney restaurants, alcohol has an automatic tip.

"An automatic gratuity charge may also be added to your bill for items you order that are not included in the Disney Dining Plan (for example, alcoholic beverages)."

 

[cheshireqt]

No alcohol involved. I think between the hour trying to get the bill fixed and the horrible service and having to kids (niece and nephew) with us , I just was fed up and ready to leave. Didn't think to question their tipping schedule. It will never happen again. That is for sure..

I can see how that can happen, I was so crazy tired after a business trip I could barely function. All my thoughts were on home, kissing my sleeping children and DH, and sleeping in my own bed. My taxi fare was $25 and I asked him if I gave him enough tip, as I handed him two $20 bills and a $10 bill and a $5 bill. You should have seen his reaction. Without a word, he hustled me and my bags out of the car and sped off. It was as the cold air brought me to my senses that I realized I had tipped him $30 on a $25 fare!

As far as the extra tip added to the drinks. No don't let it go. Call the cc company and talk to them about it.

 

[Team Trystan]

That's not right! Might not seem like much but it all adds up. I would be so irritated. The least they can do is mention they will be doing it. It just seems shady that you have to find out that way.

 

[M5ward]

This is just wrong! Remember to write CASH on the tip line regardless of whether on not you're actually tipping.

 

[NYCDiane]

Theft? Felony? Getting people fired??? Sheesh!! Calm the heck down people!!!


To the OP: Wait until the charge fully goes through and see what it comes to. There is usually a little overage added at food and gas establishments for some reason. The extra drops off once the charge actually goes through.

 

[chris31997]

Theft? Felony? Getting people fired??? Sheesh!! Calm the heck down people!!!


To the OP: Wait until the charge fully goes through and see what it comes to. There is usually a little overage added at food and gas establishments for some reason. The extra drops off once the charge actually goes through.

I agree overage usually happens at gas stations, maybe a bar if running a tab. But we disagree when after I leave a place and there is an extra/larger charge than what is on my reciept. If 1 employee does it frequently, it is felony and they should be fired and in jail. Thefy is theft. Steal enough times, it cost everyone in higher fees and reputation.

 

[disneylove69]

A friend and I had great service at a known chain restaraunt. I paid for food on bank /debit credit card and she paid tip in cash. After the trip I checked my bank online and noticed the charge was bigger. A large tip was added. I called the manager and she said they automatically do it. It was not posted and i didnt sign for it, i circled total amount, so its theft and would she like me to file theft charges on her for ringing it or waitress. She couldnt understand that she couldnt just put what she wanted. The CEO did contact me and said HIS BANK that processes their cards does it and he cant get them to change it....?!? He was going to send some coupons but never did. The bank reversed it for me. The tip was also more then customary amount. The bank originally cleared added amount before i called restaraunt. The company I work for we send you to jail if you steal.

 

[pampam]

I pay cash only at restaurants and still had a problem. We ate at Tony's MK and the waitress never brought me back my change. Now, in all honesty, I was going to give her all of the change as a tip. We waited for her to come back, but when I realized she wsn't going to return, I decided to wait and see what would happen. After about an hour, she returned and asked if we would like something. I told her, its ok, I'm just waiting for my change. By then she couldn't find my order to know how much to tip, and she returned with too much money. I still tipped her, but not as much as I would have if she hadn't tried to pull a fast one. I firmly believe it is the customers choice as how much to tip. By the way, I usually tip between 20 and 25%. I will not allow the server to dictate how much they should get.

 

[ssawka]

I pay cash only at restaurants and still had a problem. We ate at Tony's MK and the waitress never brought me back my change. Now, in all honesty, I was going to give her all of the change as a tip. We waited for her to come back, but when I realized she wsn't going to return, I decided to wait and see what would happen. After about an hour, she returned and asked if we would like something. I told her, its ok, I'm just waiting for my change. By then she couldn't find my order to know how much to tip, and she returned with too much money. I still tipped her, but not as much as I would have if she hadn't tried to pull a fast one. I firmly believe it is the customers choice as how much to tip. By the way, I usually tip between 20 and 25%. I will not allow the server to dictate how much they should get.

I've had this happen before when the server conveniently disappeared after I paid them cash and had change coming. I am generally a good tipper, but I get really annoyed when you assume a tip. I also usually will not tip extra if an automatic tip is added. Case in point, we just got off a Disney Cruise where the customary $12 per day tip was automatically added. I was ready to give more, but I was not about to go down to the front desk to get them to change it, so they got the customary. I guess I could have given them cash, but I'm always a little unsure about giving cruise staff US currency.

 

[Lewisc]

I agree overage usually happens at gas stations, maybe a bar if running a tab. But we disagree when after I leave a place and there is an extra/larger charge than what is on my reciept. If 1 employee does it frequently, it is felony and they should be fired and in jail. Thefy is theft. Steal enough times, it cost everyone in higher fees and reputation.

A friend and I had great service at a known chain restaraunt. I paid for food on bank /debit credit card and she paid tip in cash. After the trip I checked my bank online and noticed the charge was bigger. A large tip was added. I called the manager and she said they automatically do it. It was not posted and i didnt sign for it, i circled total amount, so its theft and would she like me to file theft charges on her for ringing it or waitress. She couldnt understand that she couldnt just put what she wanted. The CEO did contact me and said HIS BANK that processes their cards does it and he cant get them to change it....?!? He was going to send some coupons but never did. The bank reversed it for me. The tip was also more then customary amount. The bank originally cleared added amount before i called restaraunt. The company I work for we send you to jail if you steal.

Take a deep breath. It's not theft. It's not a felony. It's not stealing.

Buy gas. The pump doesn't generally ask how much gas (dollars or gallons) you want to purchase. Use a credit card and a temporary hold of $50 (or more) will be applied to your account. That hold might get released at the end of the transaction but could take a day or two. Use a debit card and the same thing happens. A temporary hold is placed on your account. It can take two or three days before the hold is released. The gas station doesn't receive the (excess) money but you can't spend it until the hold is released.

Sounds like the same thing happens at a restaurant. A hold is placed for a projected tip. Sounds like the hold might be automatic. It might take two or three days before the hold is released. I don't know if the restaurant can do anything to speed up the process. A local diner asks for cash tips. I was told if you want to use a credit card for the tip just tell them before they run the credit card. The cashier processes credit card. I just tell her to add $XXX for a tip. They don't want to have to take the time to run the transaction a second time to process a tip.

You put a tip on the slip, total the bill and sign it. You leave the restaurant. At the end of the night credit card the credit card sales are run again processing the tips. What happens if the tip is declined?

Part of the problem is online access to our accounts. Previously these actions were transparent to most of us. People use their smartphones to check their accounts as they're leaving the restaurant. They're looking at half the transaction. JMO but the system needs to be changed if a restaurant hold isn't reconciled at the end of the work day.

 

[plummer925]

I pay cash only at restaurants and still had a problem. We ate at Tony's MK and the waitress never brought me back my change. Now, in all honesty, I was going to give her all of the change as a tip. We waited for her to come back, but when I realized she wsn't going to return, I decided to wait and see what would happen. After about an hour, she returned and asked if we would like something. I told her, its ok, I'm just waiting for my change. By then she couldn't find my order to know how much to tip, and she returned with too much money. I still tipped her, but not as much as I would have if she hadn't tried to pull a fast one. I firmly believe it is the customers choice as how much to tip. By the way, I usually tip between 20 and 25%. I will not allow the server to dictate how much they should get.

Have had the same thing happen. Irritates me! Once someone brought back too little - I noted on the receipt that since she short changed me (it was obvious that it was deliberate - long story) that she can keep what she short changed me with for her tip and that she is not getting more. Hopefully that was a lesson learned to her.

 

[anna08]

I would consider contacting your cc company now, while it is still pending to clarify the charges. There's no harm in starting a "file" on the charge, or you may even get a good clear explanation of the extra amount from them. If anything, if it was added without your permission, you can get this charge halted before it goes through.

I am really curious, I am really in the minority that I do not leave cash tips at restaurant? It seems most responding here do. I always add it to the credit card charge (with the $ sign immediately next to the first digit,) and would not pass up an opportunity to get extra miles/Disney dollars. I understand that cash is preferred by staff, but carrying large amounts of cash is just not something I like to do.

I have had friends and relatives who are/were waitstaff, and it is taught to them to underreport their cash tips, which makes me really not feel like giving cash tips.

 

[Lewisc]

I would consider contacting your cc company now, while it is still pending to clarify the charges. There's no harm in starting a "file" on the charge, or you may even get a good clear explanation of the extra amount from them. If anything, if it was added without your permission, you can get this charge halted before it goes through.

I am really curious, I am really in the minority that I do not leave cash tips at restaurant? It seems most responding here do. I always add it to the credit card charge (with the $ sign immediately next to the first digit,) and would not pass up an opportunity to get extra miles/Disney dollars. I understand that cash is preferred by staff, but carrying large amounts of cash is just not something I like to do.

I have had friends and relatives who are/were waitstaff, and it is taught to them to underreport their cash tips, which makes me really not feel like giving cash tips.

You can't file a credit card dispute until the charge actually appears on a bill. Calling now is a waste of the customers time and the time of the CSR on the phone. The credit card company can't halt the charge. They have to give the restaurant a chance to respond. They're certainly not going to contact the restaurant over a pending charge or over a hold.

An increasing number of restaurants (NY area) are requesting cash tips. The request is sometimes on the menu and sometimes on the bill. I don't know if the request is to avoid the time to go run the tip back on the cards. I thought, might be wrong, at one time the credit card issuers paid tips at face (no fee) and this might have changed. Might also avoid the hold issue that is bothering some posters.

I'll also leave a cash tip if I want to make sure the tip goes to the server. Some restaurants were, illegally, giving part of the tips to managers.

 

[mm1971]

Theft? Felony? Getting people fired??? Sheesh!! Calm the heck down people!!!


To the OP: Wait until the charge fully goes through and see what it comes to. There is usually a little overage added at food and gas establishments for some reason. The extra drops off once the charge actually goes through.

I agree overage usually happens at gas stations, maybe a bar if running a tab. But we disagree when after I leave a place and there is an extra/larger charge than what is on my reciept. If 1 employee does it frequently, it is felony and they should be fired and in jail. Thefy is theft. Steal enough times, it cost everyone in higher fees and reputation.

Take a deep breath. It's not theft. It's not a felony. It's not stealing.

Buy gas. The pump doesn't generally ask how much gas (dollars or gallons) you want to purchase. Use a credit card and a temporary hold of $50 (or more) will be applied to your account. That hold might get released at the end of the transaction but could take a day or two. Use a debit card and the same thing happens. A temporary hold is placed on your account. It can take two or three days before the hold is released. The gas station doesn't receive the (excess) money but you can't spend it until the hold is released.

Sounds like the same thing happens at a restaurant. A hold is placed for a projected tip. Sounds like the hold might be automatic. It might take two or three days before the hold is released. I don't know if the restaurant can do anything to speed up the process. A local diner asks for cash tips. I was told if you want to use a credit card for the tip just tell them before they run the credit card. The cashier processes credit card. I just tell her to add $XXX for a tip. They don't want to have to take the time to run the transaction a second time to process a tip.

You put a tip on the slip, total the bill and sign it. You leave the restaurant. At the end of the night credit card the credit card sales are run again processing the tips. What happens if the tip is declined?

Part of the problem is online access to our accounts. Previously these actions were transparent to most of us. People use their smartphones to check their accounts as they're leaving the restaurant. They're looking at half the transaction. JMO but the system needs to be changed if a restaurant hold isn't reconciled at the end of the work day.

First off, when you run an amount through the terminal, the amount is printed on the receipt. So if the OP got the receipt with a set amount and there is a different amount showing as authorized, someone changed the amount after the fact. The credit card interface does not add additional amounts automatically. The amounts are keyed into the interface, the receipt printed and provided to the guest for signature. I agree that the OP needs to wait until the actual amount posts, but a call to the restaurant now is a good idea.

I deal with credit card transactions daily. If you have a signed document for a set amount, it certainly is unlawful to run the same number at a higher amount. It is theft if the individual adds a tip not authorized. It becomes a felony if the practice is done on a continual basis. How many other customers could this person have ripped off and how many more if nothing is done. The longer you wait, the more you risk it happening to others.

Maybe the charge will be reversed or corrected, maybe it won't. It makes sense to call and speak to an owner/manager and ask about charging practices and make sure things are on the level.

 

[smitch425]

First off, when you run an amount through the terminal, the amount is printed on the receipt. So if the OP got the receipt with a set amount and there is a different amount showing as authorized, someone changed the amount after the fact. The credit card interface does not add additional amounts automatically. The amounts are keyed into the interface, the receipt printed and provided to the guest for signature. I agree that the OP needs to wait until the actual amount posts, but a call to the restaurant now is a good idea.

I deal with credit card transactions daily. If you have a signed document for a set amount, it certainly is unlawful to run the same number at a higher amount. It is theft if the individual adds a tip not authorized. It becomes a felony if the practice is done on a continual basis. How many other customers could this person have ripped off and how many more if nothing is done. The longer you wait, the more you risk it happening to others.

Maybe the charge will be reversed or corrected, maybe it won't. It makes sense to call and speak to an owner/manager and ask about charging practices and make sure things are on the level.

As several people have stated, there are many cases where there is a certain hold amount on a pending charge. The pending amount should post as the correct amount when the charge clears. I am not sure what type of credit card transactions you deal with, but we spend about $14,000 a year on gas and eating out, and I have seen this hold situation hundreds of times. In every single instance, the charge has always posted correctly to our bill despite the pending amount being higher than it should be.

 

[4HppyCamprs]

First off, when you run an amount through the terminal, the amount is printed on the receipt. So if the OP got the receipt with a set amount and there is a different amount showing as authorized, someone changed the amount after the fact. The credit card interface does not add additional amounts automatically. The amounts are keyed into the interface, the receipt printed and provided to the guest for signature. I agree that the OP needs to wait until the actual amount posts, but a call to the restaurant now is a good idea.

I deal with credit card transactions daily. If you have a signed document for a set amount, it certainly is unlawful to run the same number at a higher amount. It is theft if the individual adds a tip not authorized. It becomes a felony if the practice is done on a continual basis. How many other customers could this person have ripped off and how many more if nothing is done. The longer you wait, the more you risk it happening to others.

Maybe the charge will be reversed or corrected, maybe it won't. It makes sense to call and speak to an owner/manager and ask about charging practices and make sure things are on the level.

It is not entirely true that the amount is printed on the receipt. Not when it comes to dining. The amount on the printed receipt is the amount of the meal and does not include gratuity. The charge card does frequently ore authorize through your account for the total plus anticipated gratuity but again that amount is not on your receipt. Tip is added on the receipt and then when the credit card sales are batched the amount deducted from the account will post to reflect the correct amount. When the credit cars sales are batched the sale will change from pending to final sales. If the sale is still pending it is likely the preauthirization charge including gratuity that is being shown. If you dine out frequently you know this. Receipts for other types of establishments should reflect the full charges expected to post to the account even in pending status.

Sent from my iPhone using DISBoards

 

[Lewisc]

First off, when you run an amount through the terminal, the amount is printed on the receipt. So if the OP got the receipt with a set amount and there is a different amount showing as authorized, someone changed the amount after the fact. The credit card interface does not add additional amounts automatically. The amounts are keyed into the interface, the receipt printed and provided to the guest for signature. I agree that the OP needs to wait until the actual amount posts, but a call to the restaurant now is a good idea.

I deal with credit card transactions daily. If you have a signed document for a set amount, it certainly is unlawful to run the same number at a higher amount. It is theft if the individual adds a tip not authorized. It becomes a felony if the practice is done on a continual basis. How many other customers could this person have ripped off and how many more if nothing is done. The longer you wait, the more you risk it happening to others.

Maybe the charge will be reversed or corrected, maybe it won't. It makes sense to call and speak to an owner/manager and ask about charging practices and make sure things are on the level.

You quoted me so I'm responding even though others have already corrected the rubbish you posted.

Companies are legally allowed to put a hold on your account.

Rent a car and some agencies put a hold equal to the projected rental cost, some for a $100 extra. You return the car and the correct amount is charged.

Buy gas and a hold is put on your card. Sometimes it takes a day or two for the hold to come off.

PP already told you about restaurant bills and tips.

It makes no sense to call anyone until the actual charge is posted to your account. Maybe not even until it's on your bill.

 

[pixiewings71]

Many of us are not talking about pending charges, many of us are talking about completed charges. Yes, it happened to me, we left a cash tip on the table and they wrote a tip in on the receipt as well. That is theft. A pending charge isn't theft but my bank doesn't show me a full amount for a pending charge, they show me a $1 charge that is pending and then the full charge goes through in a day or so. All banks are different and will show these things differently. If the OPs charge is processed correctly she will let it go, if it does not she should pursue it.

 

[Lewisc]

Many of us are not talking about pending charges, many of us are talking about completed charges. Yes, it happened to me, we left a cash tip on the table and they wrote a tip in on the receipt as well. That is theft. A pending charge isn't theft but my bank doesn't show me a full amount for a pending charge, they show me a $1 charge that is pending and then the full charge goes through in a day or so. All banks are different and will show these things differently. If the OPs charge is processed correctly she will let it go, if it does not she should pursue it.

+1 I think a dollar amount is shown for a pending charge on a debit card, since it is an immediate reduction on the amount of funds immediately available for use. I wonder if a pending charge can be deduced for a credit card if you look at the available credit available on your card.