You must be the first person to go into the shop (Tinkerbell's Treasures). If you ask the CMs they will give you a magic wand and they will explain what you say to wake up Tink. There is a small music box on a shelf behind one of the cash registers. The CMs will give out a Magical Moments certificate. It is a really sweet event, my dd's did it once a couple of trips ago. They ask each trip, but the secret is out and it is hard to be the first people there! Oh, by the way, you don't actually see Tink. You hear the sound of her flying around the store.