Tickets help!

[Disney_Fanatic]

I just booked my tickets over the weekend with univacations using the fan club code from my company. I never received a confirmation throught email (they promised) and so I called again to check. So I finally got my email and found out that they spelled my last name wrong. I asked the person if I could change the last name on the records as I am worried that I might not be able to pick up my tickets at the booths since my CC shows a different last name. The Univacation CM said he can't change it in the system! What should I do now? Refund the tickets? Or try again tomorrow and see if I could change it?

 

[phamton]

The kiosk just reads the number on the cc for verification. As long as it is the same cc used to purchase, you won't have any problems. Just take your confirmation number and your cc to the kiosk. If you have any problems at all just go to Guest services.

 

[Pooh Fan]

What do you do if the CC that you used to purchase the tickets was stolen so now you have a replacement card with a new number? I bought our park tickets in January for our upcomig trip using my CC that was stolen this past May. Will I need to just go to guest services instead of the kiosk?

 

[Disney_Fanatic]

Thanks phamton. I called again this morning and the CM asked her manager and said the same thing. So as long as the CC # matches the one in the system they don't check.

Pooh Fan, I would suggest you call Universal and find out what they can do since you don't have your stolen CC anymore.

 

[phamton]

What do you do if the CC that you used to purchase the tickets was stolen so now you have a replacement card with a new number?

Just bring photo id and the confirmation number and pick it up at the Guest Service window outside the park.

 

[Pooh Fan]

Just bring photo id and the confirmation number and pick it up at the Guest Service window outside the park.

Thanks! I figured we would have to do that.