AngiTN
DIS Legend
- Joined
- Mar 7, 2011
- Messages
- 28,154
Wonder if the fact that the manual doesn't address it is why I've found these CM who say it can't be done. Both of them have told me it has never been policy to do it but they would make exceptions this timeThe "M number" is a Magic file. Used for documenting exceptions. Also referr
I know exactly what he did in the computer - since your ticket had been used, he couldn't delete it an apply the value to a renewal in the regular way we would do a renewal, so he had to upgrade the ticket to a renewal straight out, and he didn't bother to calculate the correct date based on the expiration of your old pass.
Using the value of tickets, whether they've been used or not, to renew APs isn't something we've got a standard procedure for and it's not something anyone gets trained on. IDK if it used to be something there was a procedure for, but I've read the entire operating guide for ticketing very recently and there's no mention at all in current documentation.
And I did wonder why the CM this week asked if I had an m number but then didn't give me one. Is it routine to give the guest this number? Why did he think I would have it?