Here is a copy of my info from
www.mousesavers.com
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Based on the Mousesavers Newsletter I ordered $707 worth of WDW tickets from Ticket Mania in May. When I was going over my credit card statements at the end of June, I saw the charge and realized I had never received the tickets. I called Ticket Mania on a Sunday and they said the tickets had been mailed out on such and such a date. I explained I never received the package. She took the pertinent information and said someone named Andrew would call me back on Monday.
Monday came and went, I was busy and did not think about it again until Friday when I called them back. They said that they had mailed me a replacement set and I should be getting it any day. (What a great surprise that was!) The following day I received a replacement package from them with tons of WDW and Orlando info as well as the tickets.
Now that is great service.
But, it gets better.
Because of the service, I was extolling the virtues of Ticket Mania to my Mother-in-Law who was over on Sunday. She then said a package had come for us one day when she was over and then remembered she had put it in the garage. A quick look confirmed the original package was right where she had left it.
I called Andrew today and let him know the missing tickets had been found and that I was mailing the replacements back to him.
A good customer service story with an even better ending.
I thought you should be aware of the great service they supply and their dedication to customer service. You can feel free to share this with the newsletter readers, on your website or any other way you feel is appropriate.
Steve R from Framingham, MA