Tic'd at Croc's.com

[disneymarie]

I am getting really frustrated at orders on Croc's web site. Various styles are out of stock, Ok, know the story.

But then I get on the site and order Vena, 2 pair great, email days later and refund they are no longer in stock.

Last night I found mammoths on the site $29.99 free ground shipping. Picked out the color and size. Tonight, I get an email for out of stock and refund with a $2.99 shipping code free for inconvenience.

THe web site shows them, so I call and try for another color. Agent says, no even though they show on the site they are all sold out....
BUT there are the more expensive Blitzens in stock I notice. I think they are doing the big hype to get me on the site and the great buy is out of stock so I will not get the Vena, but can buy the similar $59 shoe, or the Mammoth is out so I can buy the $39.00 Blitzen instead..

Just had to vent. Guess I will buy a knock off and save my $$ for the ease of knock around use.

 

[lady_hlh]

I ordered 2 pairs from the clearance center and got 50% off on the 2nd pair. They canceled the 2nd pair but refused to let me cancel the rest of the order that I no longer want because I lost the discount. They told me they can't cancel or change an internet order for me; so they need to ship the shoes and I need to return them and they'll pay for the return shipping. How stupid is that they are paying shipping both ways for shoes that I told them that I don't want any longer, no wonder they are having such bad financial problems.

 

[Perditamarie]

I have seen the Croc Mammoth at Marshall's for $19.99

 

[disneymarie]

I ordered 2 pairs from the clearance center and got 50% off on the 2nd pair. They canceled the 2nd pair but refused to let me cancel the rest of the order that I no longer want because I lost the discount. They told me they can't cancel or change an internet order for me; so they need to ship the shoes and I need to return them and they'll pay for the return shipping. How stupid is that they are paying shipping both ways for shoes that I told them that I don't want any longer, no wonder they are having such bad financial problems.

So they offer the 50% off.....then when they cancel on their end for great buy, I suppose they expect us to say OKAY, send the pair at "FOOL" price.

Thanks for the note on Kohls. I will look, I tried last year at Cabela's, not a croc in the store that day. We are down near the store about 2 times a year.

 

[toocherie]

there have been rumors that Crocs will be going out of business. Having said that--I have often ordered from crocs.com and never had a problem getting my merchandise. And I know others who have too--sorry about your bad luck! Maybe their computer systems are out of whack?

 

[Millermom0606]

have you ever looked at zappos??

 

[griergirl2]

They have done that to me before as well, however I was able to get a price adjustment on them after a very aggravating attempt at calling them. I doubt, however, that they will be going out of business soon. They are grand opening to new stores here at major malls this weekend..

 

[lovintennessee]

Shoebuy.com always has deals on crocs and you can find discount codes. They offer free shipping as well.

 

[HelenePA]

Try BigLots for knockoff mammoths.. They had them for $8 I think. I hope things are going well!

 

[dreamalittledream]

I have had the pleasure of dealing with an excellent CS rep at crocs. She really went out of her way for me. I bought about 10 pair over a few orders and I had about 3 seperate issues at the same time. (one was a size issue, one was a color issue, the last was a shipping code issue) we spoke several times and she called ME back many times. I actually ended up with a free pair of MJ because she couldn't refund the shipping issue.
I would try calling and try to get a decent parson to talk to. They have them there.
Love my crocs!