zurgswife
WDW is my Shangrala...and I'm going...life is bett
- Joined
- Jan 9, 2000
- Messages
- 13,690
Nine women dined at the Yachtsman Sunday Sept 11. We were on the dining plan. We checked in for our 7:30pm ressie promptly and were seated in about 10mins. The hostess was very nice and took our photo while we were waiting.
They seated us at a large round table just as you enter the restaurant. A few minutes later Linda the waitress showed up. Seemed very nice. Asked us our drink order. Mostly our group ordered tea or soda. I wanted wine and had a few questions. She offered to let me have a taste. She brought my taste, I decided on that bottle. She delivers the first round of drinks and the wine.
She took our appetizer and dinner orders. A while later the drinks showed up, probably 3-4mins. We chatted some members finished there drinks. No Linda. Another 3-4mins go by no Linda. When she finally shows I ask if our drinks can be refilled....she removes the dirty glasses and disappears. No drinks, No drinks...about 5mins go by and she tells us someone will be bringing us our drinks. 3-4 mins we get the refills.
The food runner brings the appetizers. No Linda. As far as I can tell she has 1 other table. 5 mins...we are pretty much finished the apps and she checks to see if everything is alright.
Food runner brings entrees. No Linda. No refills. Have to ask again for more refills. 3-4 mins another round of tea and soda appears. Now we have been here almost and 1.5 and she have only filled the glasses 3 times .they are very small glasses and probably could have been refilled more.
Dinner goes well. But No Linda. Then somebody removes our plates.
She comes back and offers dessert. All 9 order some sort of dessert. She helps deliver the order. One of us orders wrong but she has the right item because she made a mistake on another persons dessert. So, 8 of us were served dessert. The 9th ordered a slice of cheesecake. The other 8 finish their desserts before the 9th is finally served their cheesecake. She decides to take it home as we have know been at the restaurant about 2 hrs and its 9:30pm. The manager walks by and I ask him for a box stating that everything else seems at least 10mins to get and wed like to be on our way.
The manager brings out the box immediately. Then Linda returns to the table and bends down and tells my friend .Well you never asked me for a box, why did you say it took over 10mins. Guess the manager misunderstood that everything was taking way to long not just getting a box. We request the check.
We hand her 3 room cards for the dining plans as there are 3 of us per room. She looks at us and say 3 cards .Yeah .what ya think they put 9 gals in one room. She gave us a nasty look. 10+ mins later she finally brings the room charges back to be signed. We are highly irritated at this point .to bad she is guaranteed a tip because we are over 8 people.
We decide to complain at more length to the manager as we leave. Everyone gets up to leave but me. You see my bottle of wine was on a separate bill that she never brought when she dropped the others off so I wait .Im tempted just to leave but she has my DDE card, and I dont want to sacrifice the card for bad service. As our group is departing one of us recognizes a waiter they had at the Yachtsman last week when she was there with her husband. No personality Linda speaks up and says .are you staying at the Yacht and Beach in sort of a stunned tone HMMM would it have made a difference.
I finally ask her for my DDE card darn she bring the check too .I give her a 10% tip .my friend who stayed and waited with me says I shouldnt have left anything.
Well I get up to leave, the rest of the gals are bending the mangers ear. Linda sees this and proceeds to join the discussion and argues with us that we didnt wait for anything. Fortunately the manager asks her to leave the area. She listens. He says it is not because we are women or using the dining plan Maybe but my argument is that we have all eaten at Disneys top restaurants Yachtsman included and this was by far the worst service any of us have received.
So, my closing thoughts are the food at the Yachtsman is wonderful. If you get Linda as a server. You may want to consider running for the hills.
They seated us at a large round table just as you enter the restaurant. A few minutes later Linda the waitress showed up. Seemed very nice. Asked us our drink order. Mostly our group ordered tea or soda. I wanted wine and had a few questions. She offered to let me have a taste. She brought my taste, I decided on that bottle. She delivers the first round of drinks and the wine.
She took our appetizer and dinner orders. A while later the drinks showed up, probably 3-4mins. We chatted some members finished there drinks. No Linda. Another 3-4mins go by no Linda. When she finally shows I ask if our drinks can be refilled....she removes the dirty glasses and disappears. No drinks, No drinks...about 5mins go by and she tells us someone will be bringing us our drinks. 3-4 mins we get the refills.
The food runner brings the appetizers. No Linda. As far as I can tell she has 1 other table. 5 mins...we are pretty much finished the apps and she checks to see if everything is alright.
Food runner brings entrees. No Linda. No refills. Have to ask again for more refills. 3-4 mins another round of tea and soda appears. Now we have been here almost and 1.5 and she have only filled the glasses 3 times .they are very small glasses and probably could have been refilled more.
Dinner goes well. But No Linda. Then somebody removes our plates.
She comes back and offers dessert. All 9 order some sort of dessert. She helps deliver the order. One of us orders wrong but she has the right item because she made a mistake on another persons dessert. So, 8 of us were served dessert. The 9th ordered a slice of cheesecake. The other 8 finish their desserts before the 9th is finally served their cheesecake. She decides to take it home as we have know been at the restaurant about 2 hrs and its 9:30pm. The manager walks by and I ask him for a box stating that everything else seems at least 10mins to get and wed like to be on our way.
The manager brings out the box immediately. Then Linda returns to the table and bends down and tells my friend .Well you never asked me for a box, why did you say it took over 10mins. Guess the manager misunderstood that everything was taking way to long not just getting a box. We request the check.
We hand her 3 room cards for the dining plans as there are 3 of us per room. She looks at us and say 3 cards .Yeah .what ya think they put 9 gals in one room. She gave us a nasty look. 10+ mins later she finally brings the room charges back to be signed. We are highly irritated at this point .to bad she is guaranteed a tip because we are over 8 people.
We decide to complain at more length to the manager as we leave. Everyone gets up to leave but me. You see my bottle of wine was on a separate bill that she never brought when she dropped the others off so I wait .Im tempted just to leave but she has my DDE card, and I dont want to sacrifice the card for bad service. As our group is departing one of us recognizes a waiter they had at the Yachtsman last week when she was there with her husband. No personality Linda speaks up and says .are you staying at the Yacht and Beach in sort of a stunned tone HMMM would it have made a difference.
I finally ask her for my DDE card darn she bring the check too .I give her a 10% tip .my friend who stayed and waited with me says I shouldnt have left anything.
Well I get up to leave, the rest of the gals are bending the mangers ear. Linda sees this and proceeds to join the discussion and argues with us that we didnt wait for anything. Fortunately the manager asks her to leave the area. She listens. He says it is not because we are women or using the dining plan Maybe but my argument is that we have all eaten at Disneys top restaurants Yachtsman included and this was by far the worst service any of us have received.
So, my closing thoughts are the food at the Yachtsman is wonderful. If you get Linda as a server. You may want to consider running for the hills.
I admire your ability to be as nice about it as you were.
: NOT!
