Thank you! And please let me know (and then I will let her know)! She has emailed them pictures, screenshots, etc.. She has stated that she has read online about others not getting the credit. She replied to another ticket where the person was really nice too, letting them know what this deal was. The last time I talked to her she was no longer getting any replies. She is like me though, she will bug them.
The last time I sent a ticket in, I stated that it makes it impossible for me to recommend their site. I don't want to be the person who recommended it and then a friend gets the run around!
I just do the things that I know I will not have to fight as much as possible. I love getting on this thread and reading that something worked for a person. I try to return the favor when I can.