I can't believe this........ Nowhere does it say about the charges if you don't use it. I told them when we bought them we weren't going till 2010. I'm marching down to Thomas Cook tonight to ask why I wasn't told etc etc ....... 
I've just logged on to my cash passport account for the first time, I bought it in 2007, and I've been charged $3.50 every month since.
Did anyone else know about this charge before you use it?
Was it mainly off site places that it didn't work? I may just draw cash out of one of the machines and keep it in the safe in the room then. If you draw decent amounts at a time it won't cost too much in ATM fees. I am taking TCs too as well as my credit cards (purely for back up - never actually used them there).
I've just logged on to my cash passport account for the first time, I bought it in 2007, and I've been charged $3.50 every month since.
Did anyone else know about this charge before you use it?
) I just remembered reading a few reports where occasionally people had an initial problem using the card, but if they tried it again (at the same place) it worked. Not sure what the exact details were but thought I would mention it. 
We've used the Travelex Cash Passport, which is much the same thing. The only drawback with it, I only discovered when we returned. We had over $100 left on the card which we planned to just save for a future trip and add to ready for October. Well, imagine my surprise when I logged into my account and realised I's been charged a $3.50 fee every single month since April. My own fault for not reading the small print properly but, there is an inactivity fee which is charged every month if you haven't used the card for 12 months. My advice would be, if you are considering this card, make sure if there is money left on it, you use it at least once within the 12 months to keep the card active
Please dont anyone use travelex I have a dispute ongoing with them, I have got the banking ombudsman looking at this , long story short someone not me emptied my card without my knowledge and then made 13, yes 13 more attempts over 3 months to obtain money from this card, not once after it was empty did travelex contact me to say the card had no funds left on it, after many calls and emails they still have not given me a reason for not contacting me.
I wish these online preloaded cards would actually generate an automated email every time there is a transaction. I know they don't have paper statements and understand that this is part of the cost cutting/no frills which allows them to offer slightly better rates, but honestly, even the most cautious person is unlikely to check a dormant account on a regular enough basis to spot a problem. I do hope you get it sorted. This kind of dispute can drag on for a long time. Where most people "go wrong" is they get tired of fighting and just abandon their claim against the company. Stick with it. It sounds like you have reasonable grounds for dispute.
