This CM made me sooo MAD!

[IckyMickey]

We were at MK last Monday, 10/23, and were in line and the next to board Big Thunder Mountain Railroad. We waited about 20 min's behind the gate when they finally announced the ride broke down and they were closing it.

My DS9 was with me, and my husband was in the row behind with DS4. They opened the gates and we had to walk through the cars to exit. Kyle, a CM, was giving out Fast Passes to return so we waited in line. There were 2 lines, one on the left for those in the front of the ride, and one on the right for those behind him in the back of the ride.

I received 2 Fast Passes for DS9 and myself and started to exit, Kyle (I'm saying his name with a sneer everytime I type it), turned to give FP to the next person in the other line so my husband waited. My DS4 followed me (4 yr olds can be quite slow so we like to keep him moving). My DH ran up to me saying that Kyle would only give him one FP. My DH told him he had needed 2 and Kyle said to him "I don't see anyone" and when my husband said DS4 had followed his mom he replied "Well, he's not here now." So we turn around and returned to Kyle. He then looks at DS4 and says "I don't think he's tall enough anyway." So, we then had to measure him again (the 3rd time for that ride.) When he saw he was tall enough, I held out my hand for the FP, but Kyle would only give it to DS4. My DS4 actually had to take it from Kyle.

Ugh, I am still really MAD. I would like to think we are all on our best behavior at DW and not liars and thieves like I felt when we walked out of there. Of all the really wonderful things that happened to us, this really is overshadowing it. I know it shouldn't, but I really expect more from CM's and if they don't want to be friendly that's one thing, but this went to a whole different level!

Kyle, Kyle, Kyle, Kyle, Kyle! (And when we went back Wednesday, he looked like the same unhappy CM.)

Thanks for letting me rant. Perhaps, now I can move on......

Michelle

 

[SamIAm21]

That's when a trip to Main Street - Guest Services desk is totally warranted. Where does Kyle think he's working, Universal? I would have taken the time to make a complaint directly to Guest Services. Don't let that one incident tarnish the memories from your whole trip. For every crabby CM, there are 100 more wonderful CMs!!

 

[blondeheroine]

That's when a trip to Main Street - Guest Services desk is totally warranted.

Exactly. However, you can still write a letter and it will be forwarded to his manager. Make sure you tell everything in the letter you've just told here.

 

[IckyMickey]

Thanks both of you for your replies. I do feel better now that I've vented and your replies have really helped too! I didn't think that they had Managers for rides and didn't know about Guest Relations. I'll have to see if I can find an address, but not sure a letter would do anything 2+ weeks later. Kyle doesn't know how lucky he is. (he probably wouldn't care anyways.)

I can feel the calm starting to wash over me. ahhhh

 

[SamIAm21]

Oh yes, a letter even two months later would be fine. I'm sure it won't look good come "review" period if Kyle has a file full of complaint letters.

I think that poor behavior from CM's is so shocking because most of the time, CM's are sort of bend over backward to help you type people. So, when you do get a rotten apple, you are taken by surprise.

I'm glad you are feeling a bit calmer... I know I would have been pretty shocked by a CM implying I was a complete liar and a cheat.

 

[kidsister]

I'm so sorry that this happened.
Some people can be so weird about stuff....not only that you might have been trying to pull one over on him, but also that the Fast Passes were actually HIS.....Makes me wonder if Kyle's self esteem is so low that he has to do power trips to make himself feel better?

Yes, it would have been best to report this same day to GUest Services. But since the date is imprinted in your memory, I think that your letter will find its way to the proper manager and hopefully Kyle will get a little lecture on how to treat people with respect.

And I agree, that for every ugly CM there are 100 great ones! Hope your next trip is filled with great ones!

 

[pbharris4]

Please write a letter to Guest Relations at the MK!!! While it was unfortunate that this unpleasant CM was rude to you and your family..just think of how many other he has done that to and will continue to do so. If you don't let Guest Relations know what happened then it will never be corrected. If "Kyle" doesn't like his job and can be pleasant about it..then maybe he should go work at Universal. Make sure to mention the date, around the time, you were in line at BTMRR, and Kyle's name. Problems can't be fixed unless they are reported. I hope you still had a nice trip though.

 

[alabamagirl]

I agree, definitely write a letter. Although, this may have been a CP down there for only 5-6 months and therefore, he probably will not get a 6 month review. But even so, he will probably at least get a warning. I hope this incident didn't upset your children and that your trip was great otherwise.

 

[IckyMickey]

Ah, I feel even better now. Better not to keep those things bottled up!

With all of your helpful input, I WILL write a letter to MK Guest Relations. I usually don't let slights like that happen without saying something, but when you're on vacation you try and forget about it. Apparently I couldn't.

Does anyone know if there's a link to the address? I am not the most computer savy but I hope it shouldn't be that hard to find.

And yes, we did have a great vacation with some pixie dust moments. My mom was wondering if we had "too much Disney" after being there 9 nights, but my answer was pretty simple - "no cooking, cleaning, bed making, laundry, working, bill paying, homework or carting the kids around. What could be better?"

Thanks everyone!

 

[kaytieeldr]

Please write the letter (you were there, you experienced the attitude that doesn't necessarily come across in written form) but please also look at it from Kyle's side.

He really DIDN'T see anyone with your DH, since your four-year-old was had gone on ahead with you, and each Guest in a situation like the one you were in really IS entitled to only one FastPass. Think about it. What's to stop two hundred Guests in line from claiming each one's party of four had gone on ahead to clear the area. Yes, of course YOU wouldn't do that - but how does any CM know that? I'm sure your experience is based on Disney policy, or Frontierland policy, or even BTMRR policy - one FastPass per person, just like at the distribution machines (yeah, I know - one person can get everyones' FPs there BUT that person has to insert EACH party member's park pass, aka each person is officially represented).

As for remeasuring your four year old, well, again, what's to stop a canny Guest with your family's makeup from claiming the child is entitled to a FastPass, even though in actuality they were going to use Child Swap - and again, I know YOU wouldn't, but people do.

But go ahead and write - I know both the e-mail and snail-mail addresses are posted in a variety of threads on the Dining Boards - just look for any thread with "rant" or "unite" or menu change" in the title

 

[tmt martins]

That stinks we ran into a few at Epcot on Sat night but I guess with all the drunks running around I can sorta understand.I don't agree with it but see where it's coming from. I simply remind them of why they are ther with a simple What would Walt think of that.If they come back with a smart reply I then send a letter on them .

Most of the time they just give a nod .I think it takes a certian type of person to become a CM and keep it going day after day.

 

[n2mm]

This is OT--but we were on that ride when it broke down that day (23rd). What a small world. We were stuck on the train for about 20 minutes next to the geisyers and the wind was blowing and we were all pretty wet by the time the CMs walks around the track and escorted us off of the train and back to the platform--we told the CMs they needed a sign saying "you may get wet". We all did get an anytime FP. (BTW: we had lots of problems breaking down on rides--we were also walked off of the people mover that week too, (3rd time this year)), buzz went down a couple of times and test track was up and down as usual and the worse one was when we broke down on "living with the land" at EPCOT. We were dead in the water for about 20 minutes next to the rooster....boy was than annoying.

 

[hrsmom]

How annoying! Weird, we had a CM incident on that ride too in October. We heard him say "what the F*#^"

 

[allaboutmm]

"Where does Kyle think he's working, Universal?"

 

[MomPOM]

I'd definitely complain. Bad customer service, no matter where it is, is unacceptable. The only way to stop it is to voice your concerns.

Maybe the guy was having an off day but it's no excuse for being so rude. I can't imagine someone working at WDW with that attitude all the time.

 

[Sammie]

Sorry this happened, it would be nice to be taken at one's word. Problem is there is a element at Disney lately and on forums such as these who are not telling the complete truth and everyone suffers for it.

Which is why I never promote skirting the rules, even if one can get away with it.

As to writing the letter, is it truly worth it? You got your pass, the CM was more than likely doing exactly what he was required to do and what do you hope to accomplish by writing. He will still be required to only hand passes to those actually there to get them.

 

[sweetascanbee]

All the many times we have been to Disneyland on one time were we unhappy about the way we were treated by a CM.
It was in the Goofy Bounce house in Toon Town. It was the one thing my daughter wanted to see and do more than anything else in DL. She was 8 @ the time, she has Spina Bifida and uses a wheelchair. I was going by the guide DL they gave me for Guests with disabilities. It instructed us to enter through the exit and contact the CM for instructions from there. When We got there he started yelling at us for coming in the wrong way. He made us go all the way around to the entrance and when we got there he made a big deal that my daughter wasnt tall enough and couldnt go in. (or maybe is was not tall enough?..It was a few years ago) He refused us entry and we started to walk away, my daughter in tears, because this was the one thing she wanted to do. Well it made me angry and I marched back, my DH and I held her up to the height chart and proved she was the right height.
She got to bounce but boy it sure left a bad taste in my mouth.
We talked about it for days afterwards, I bet that guy doesnt work there anymore.

Becky

 

[helenm29]

Sorry to hear that you had such a bad time! not to make exscuses, but everyone has a bad day once in a while and it sure sounded like Kyle was having HIS! to be a CM I would expect that you should be nice and polite to guests and definately NOT argue with them! Hopefully the next time you go you won't run into anyone like him! Helen

 

[FigmentGuy]

Oh yes, a letter even two months later would be fine.

Start the letter out with: "Thanks to Cast Member KYLE it has taken me two months to calm down and compose this letter." HAHAHAHA.

But yah, I imagine the questioning of "I dont see another person for the FP" wouldnt need to be said if all park guests could be honest in situations like that. ALSO a CM needs to be able to have a good judge of charecter to know if somone is sincere patron, or if they are just a rude guest trying to scam a FP!!!!!

 

[Disney_1984]

ALSO a CM needs to be able to have a good judge of charecter to know if somone is sincere patron, or if they are just a rude guest trying to scam a FP!!!!!

and how do you propose they do that? The sneakiest people are the least suspect of them all