DON'T DO IT, DON'T DO IT, DON'T DO IT!!! I'm not usually one to try & tell people what to do, but this is the exception! We stayed & so did some friends of ours & we'll never do it again! While the 2 BR was spacious, it was dirty & our friends had broken air conditioning. We found the staff to be rude & put out by any questions about amenities, directions, etc. Now for the 2 hr pitch--we get a call at 8 am (we're not supposed to go until 9) wanting us to rush over. We get there only to find a HUGE line...we try to go to the front & the women working were quite nasty. Finally, the guy that called us came out & took us in. They had "child care" for the kids. I'm sorry, but they had to be breaking some sort of code. There were wall to wall kids in there & the Spanish woman working did not speak English & was mighty nasty. I was horrified. The pitch went much longer than it was supposed to. At the 2 hr mark, I said I was done, but of course, just one more minute. Finally, he realized he was getting nowhere with us, so we were excused. However, our friends were hassled, yelled at, & one of the "big wigs" came over & threw a temper tantrum (threw down his book, nasty attitude). We promptly went to DVC (which we had visited twice before) & bought. We vowed we would never go through that again (we really had been interested b/c w/ a family of 7, we need 2 BR accomodations). We now stay at the BCV & it's wonderful. If you can, keep the FT pkg. We were so sad after the Westgate thing, we booked rooms at AKL for one night just to leave on a "Disney" note.